Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기
보존

Crashing on clearing cache and cookies

cor-el replied
jnova11

When I try to clear the cache and cookies from Firefox it crashes and is unable to clear the cache and cookies.

When I try to clear the cache and cookies from Firefox it crashes and is unable to clear the cache and cookies.

모든 댓글 (1)

If clearing cookies didn't work properly then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:


You can try to clear the cache folder on the hard drive manually. You can find the location of the disk cache on the about:cache page. you can open about: pages via the location/address bar.