Firefox의 일상적인 문제는 아래와 같은 방식으로 해결할 수 있습니다. __TOC__ = 기본적 문제 해결 단계 = Firefox에 문제가 생겼을 때 아래와 같은 단계를 진행해 보십시오. 만약 그래도 동작하지 않는 다면 다음 단계로 넘어 가십시오. == Firefox 재시작 == 먼저 Firefox를 완전히 닫습니다.[[T:closeFirefox]] 컴퓨터를 재시작 하고 Firefox를 다시 시작해 보십시오. == 개인 정보 초기화 == 웹 페이지가 잘 안 뜨는 문제는 Firefox 의 쿠키와 캐시를 삭제하여 해결 할 수 있습니다. {menu 도구} 메뉴의 {menu 개인 정보 초기화...}를 선택해 개인 정보 삭제 창을 띄웁니다. 창 안에 항목 중 아래 메뉴를 선택하고 {button 확인}을 누릅니다. 다른 항목은 체크하지 마세요. * 다운로드 기록 * 캐시 * 쿠키 보다 자세한 것은 [[개인 정보 초기화]]를 살펴 보세요. == 확장 기능 및 테마 문제 해결 == 가끔 Firefox 부가 기능 (확장 기능 및 테마)가 문제를 일으킬 수 있습니다. 문제가 있는 지 여부를 확인 하려면 Firefox 를 [[안전 모드]]로 실행해 보면 됩니다. [[T:safemode]] # In the Firefox Safe Mode dialog, click {button Continue in Safe Mode}. # Test for your problem. If the problem does not occur in Safe Mode, and extension or theme is likely the cause. For more information about troubleshooting extensions and themes, and how to narrow down which add-on is causing problems, see [[Troubleshooting extensions and themes]]. == Reset preferences == If the problem did not occur in Safe Mode, but was not fixed by disabling add-ons, you may need to revert changes you've made to Firefox's configuration: [[T:safemode]] # In the Firefox Safe Mode dialog, click to put a check mark by '''Reset all user preferences to Firefox defaults''' and '''Reset toolbars and controls'''. # To apply your changes, click {button Make Changes and Restart}. == Troubleshoot plugins == Sometimes plugins for Firefox (such as Adobe Reader, Flash, Java, QuickTime, RealPlayer, and Windows Media Player) can cause problems. {for fx3} # Open the Add-ons Window by clicking the {menu Tools} menu and selecting {menu Add-ons} # Click on the Plugins icon at the top of the Add-ons window. # Click each plugin in the list and then click {button Disable}. # Test for your problem. {/for} For more information about various plugins, and what to do if you find the plugin that causes problems, see the [[Troubleshooting plugins]] article. = Further troubleshooting steps = If the steps above don't fix your problem, continue by following these instructions. == Make a new profile == A corrupt profile can cause various problems with Firefox. You can try to make a new profile test whether that solves the problem, and if so, copy your data (bookmarks, saved passwords, etc.) to the new profile. # Start the Profile Manager - see [[Managing profiles#Starting the Profile Manager|Starting the Profile Manager]] for instructions. # Create a new profile - see [[Managing profiles#Creating a profile|Creating a profile]] for instructions. # Click on the newly created profile in the Profile Manager and click {button Start Firefox}. Test to see if your problem occurs with the new profile. If it doesn't, you can copy your data to the new profile - see [[Recovering important data from an old profile]] for instructions. For troubleshooting purposes, only copy the files that correspond to your bookmarks and saved passwords. == Clean reinstall == Some Firefox issues can be resolved by downloading a new Firefox installer from [http://www.mozilla.com/ Mozilla.com], then closing Firefox, deleting the Firefox application folder (profgram files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps: # Download the latest official version of Firefox from [http://www.mozilla.com/ Mozilla.com]. ** You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar. # If you wish to retain your current profile, you should make a backup copy of it. See [[Backing up your information]] for instructions. # Uninstall Firefox - see [[Uninstalling Firefox]] for instructions. Be sure that you've: ** Uninstalled Firefox from the Operating System. ** Deleted the Firefox application (program) folder. ** Deleted the Firefox profile folder - see [[Profiles#How to find your profile|How to find your profile]]. # Reinstall Firefox - see [[Оновлення+до+Firefox+35]] for instructions. # When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created. # Verify that the issue no longer appears. # If you made a backup of your old profile and wish to restore your old information, see [[Recovering important data from an old profile]]. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords. # Reinstall your extensions and themes one by one to determine if any specific one is causing the issue. {for win} == Other solutions == If you've tried the above steps, including a clean reinstall, the following solutions may help to resolve your problem. ;:{note}'''Note: This section does not contain step-by-step instructions. For more information on any of these solutions, please consult the appropriate documentation that came with your operating system or other software product.'''{/note} == Internet security software == Some Internet security software (including antivirus, antispyware, and firewall programs) can cause problems with Firefox. These can include limited ability to open pages, crashes, and more. If you are using firewall or other Internet security software, verify that the Firefox application is not block from communicating with the Internet. Most of the time you can open a program's settings, remove Firefox from its list of allowed or trusted programs, and then let it re-detect Firefox, and things will start working again. This step is worth repeating, even if you've not had problems with your Internet security software before. If your program is listed at the [[Firewalls]] article, you can get specific instructions for how to properly reconfigure. == Viruses and Spyware. == Periodically, you should scan your system for viruses, spyware, or other malware. One of the following free services may be useful for virus scans: ** [http://security.symantec.com/ Symantec Security Check] - use its Virus Detection option. ** [http://us.mcafee.com/root/mfs/ McAfee FreeScan] ** [http://housecall.trendmicro.com/ Trend Micro HouseCall] Some malware programs may target the Firefox application file. The following instructions may help diagnose such a problem: # [[T:closeFirefox]] # Open the Firefox application folder - by default, it is:<br/>{filepath C:\Program Files\Mozilla Firefox}. # Rename {filepath firefox.exe} to {filepath firefox1.exe}. # Double-click {filepath firefox1.exe} to launch Firefox. # If Firefox runs without problems, some malicious code may be targeting Firefox ({filepath firefox.exe}). Scan your computer for malicious code using the links above or your own antivirus or antispyware program. conflicting with Firefox. Try temporarily disabling these other programs one at a time. == File system errors == If your computer's file system has a problem, that may prevent Firefox from running. Run the error-checking tool [http://support.microsoft.com/?kbid=315265 Chkdsk] on your drive to look for and repair errors. {/for} = For more help = If after following the steps above, you still have problems with Firefox: * Search the [http://support.mozilla.com/tiki-wiki_rankings.php?locale=en-US&limit=500&categId=1 Firefox Knowledge Base] * Visit the [http://support.mozilla.com/forum Firefox Support Forum] * Look at [[Other Firefox Support]] <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Standard_diagnostic_-_Firefox Standard diagnostic - Firefox (mozillaZine KB)]'''''

Firefox의 일상적인 문제는 아래와 같은 방식으로 해결할 수 있습니다.

기본적 문제 해결 단계

Firefox에 문제가 생겼을 때 아래와 같은 단계를 진행해 보십시오. 만약 그래도 동작하지 않는 다면 다음 단계로 넘어 가십시오.

Firefox 재시작

먼저 Firefox를 완전히 닫습니다.Firefox 메뉴 버튼을 클릭하고, 종료를 클릭하세요.창 상단의 Firefox 메뉴를 클릭한 뒤, Firefox 종료를 클릭하세요.Firefox 메뉴 버튼을 클릭하고, 종료를 클릭하세요. 컴퓨터를 재시작 하고 Firefox를 다시 시작해 보십시오.

개인 정보 초기화

웹 페이지가 잘 안 뜨는 문제는 Firefox 의 쿠키와 캐시를 삭제하여 해결 할 수 있습니다. 도구 메뉴의 개인 정보 초기화...를 선택해 개인 정보 삭제 창을 띄웁니다. 창 안에 항목 중 아래 메뉴를 선택하고 확인을 누릅니다. 다른 항목은 체크하지 마세요.

• 다운로드 기록
• 캐시
• 쿠키

보다 자세한 것은 개인 정보 초기화를 살펴 보세요.

확장 기능 및 테마 문제 해결

가끔 Firefox 부가 기능 (확장 기능 및 테마)가 문제를 일으킬 수 있습니다. 문제가 있는 지 여부를 확인 하려면 Firefox 를 Firefox 안전 모드 중 문제점 해결로 실행해 보면 됩니다.

1. In the Firefox Safe Mode dialog, click Continue in Safe Mode.
2. Test for your problem.

If the problem does not occur in Safe Mode, and extension or theme is likely the cause. For more information about troubleshooting extensions and themes, and how to narrow down which add-on is causing problems, see 확장 기능, 테마 및 하드웨어 가속 문제 해결 방법.

Reset preferences

If the problem did not occur in Safe Mode, but was not fixed by disabling add-ons, you may need to revert changes you've made to Firefox's configuration:

1. In the Firefox Safe Mode dialog, click to put a check mark by Reset all user preferences to Firefox defaults and Reset toolbars and controls.
2. To apply your changes, click Make Changes and Restart.

Troubleshoot plugins

Sometimes plugins for Firefox (such as Adobe Reader, Flash, Java, QuickTime, RealPlayer, and Windows Media Player) can cause problems.

For more information about various plugins, and what to do if you find the plugin that causes problems, see the 플래시 및 자바 플러그인 문제 해결 article.

Further troubleshooting steps

If the steps above don't fix your problem, continue by following these instructions.

Make a new profile

A corrupt profile can cause various problems with Firefox. You can try to make a new profile test whether that solves the problem, and if so, copy your data (bookmarks, saved passwords, etc.) to the new profile.

1. Start the Profile Manager - see Starting the Profile Manager for instructions.
2. Create a new profile - see Creating a profile for instructions.
3. Click on the newly created profile in the Profile Manager and click Start Firefox.

Test to see if your problem occurs with the new profile. If it doesn't, you can copy your data to the new profile - see 이전 프로필로부터 중요 데이터 복원하기 for instructions. For troubleshooting purposes, only copy the files that correspond to your bookmarks and saved passwords.

Clean reinstall

Some Firefox issues can be resolved by downloading a new Firefox installer from Mozilla.com, then closing Firefox, deleting the Firefox application folder (profgram files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps:

1. Download the latest official version of Firefox from Mozilla.com.

• • You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar.

1. If you wish to retain your current profile, you should make a backup copy of it. See 프로필의 사용자 정보 백업하기 for instructions.
2. Uninstall Firefox - see Firefox를 컴퓨터에서 제거하기 for instructions. Be sure that you've:

• • Uninstalled Firefox from the Operating System.
  • Deleted the Firefox application (program) folder.
  • Deleted the Firefox profile folder - see How to find your profile.

1. Reinstall Firefox - see Оновлення+до+Firefox+35 for instructions.
2. When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created.
3. Verify that the issue no longer appears.
4. If you made a backup of your old profile and wish to restore your old information, see 이전 프로필로부터 중요 데이터 복원하기. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords.
5. Reinstall your extensions and themes one by one to determine if any specific one is causing the issue.

For more help

If after following the steps above, you still have problems with Firefox:

• Search the Firefox Knowledge Base
• Visit the Firefox Support Forum
• Look at Other Firefox Support

Based on information from Standard diagnostic - Firefox (mozillaZine KB)