Firefox Community Forum

Hello,

This morning, for the very first time in 12 years, I opened my hotmail/outlook email tab and got a completely blank white screen, and nothing more. I've restarted my laptop twice, just to see if it was a Windows glitch. Nope. I disabled ad blockers with the little shield in front of the URL--still no change.

I love Firefox and prefer to use nothing else. However, I tried to open my email with Edge and it works fine. It also works fine on my older computer that did NOT get the Firefox update, so something is amiss here. Firefox updated recently on this machine and I'm wondering if something went wrong in the update. I'm not very tech savvy, but can anyone help me?

Thank you, Marsha

I can not remove download window. I have gone into config and set to false, but as soon as I download something it resets to true. I absolutely hate and have always hated that thing. Any ideas??

Hi, I recently formatted my pc, and as I usually do, when I download the browser I enter my email which has all my bookmarks and favorites, the problem is that it does not synchronize the data I had with my account.

I have used about Sync, I have checked the profiles and deleted the places.sql file that is commented in other posts similar to my problem, I have checked the logs of the synchronization and it does not show any error.

I don't know what else to try, but I do know that the last time I did the same and entered my account to the browser (about 2 years ago) everything synchronized without any problem.

I hope you can give me a solution here, since Mozilla Support team does not take care of these "problems".

I have a "new" computer and am trying to get my yahoo email. I use my usual login.yahoo.com. But I get an error message saying that I need to disable cookies to use firefox. This is not a problem on my old computer. Both computers are Lenovo Thinkpads, same year.

I recently graduated from Seton Hall University earlier this year, and released the laptop they gave me from their system to where I am the sole owner of it. I just converted to Firefox & Thunderbird, but for some reason Firefox automatically opens the Seton Hall website when I open Firefox. Microsoft Edge never did this, but I really don't to switch back to Edge. Does anyone know how I can stop Firefox from automatically opening the home page for my former school?

For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the window open all day. I always have Gmail and Google Calendar open in tabs. What happens is that the Gmail tab will at some point give me a message that it cannot connect and has timed out and is trying to reload, but it never reloads, it just stalls. Then I try to open a Google search bookmark to search and the tab remains blank. This happens multiple times throughout the day. Meanwhile I can open Gmail or any Google page in Chrome, which I don't like using.

Sometimes I can close out the Gmail tab that won't load and try to open Gmail in a new tab, but that stalls out too. The only way I can open Gmail again is to close out the Firefox window completely and then relaunch it, then it can open Gmail or Google... until it breaks again.

This never used to happen. I'm using the latest versions of Windows 10 and Firefox on my desktop PC. Nothing else has changed.

Please help me fix this, it's very annoying.

For the last two days, I have not been able to use Firefox to sign and properly use two key platforms for work: Booking.com and Expedia. Both now demand two-factor/step authentication at sign-up which I can live with BUT every time I click a link once signed in that they deem is sensitive (like looking at the details of a particular reservation or accessing their help messaging tools), I am asked to go through the authentication again. For every task. This means, for example, to change a room for a guest I now need to receive three different SMS codes as the platforms somehow stop recognising that I've already logged in.

I haven't changed any settings on Expedia, Booking.com or Firefox so any ideas on how to solve this please?

Thanks in advance Kevin

I can never sign out of my iphone or import my contacts. You have me down on Three devices Each attributing to iOS,iPhone and Firefox on PC. I recently got rid of my Microsoft account because I thought its outlook was the source of Confusion. If it’s still alive, get rid of it. When I tried to sign in After I bought a. second pc, You totally confused The former owners. account with mine, Leading to her Canceling Firefox because. we shared passwords for Weeks. I don’t know what’s going on, but I wish someone would pick up a phone over there. I was with y’all for 15 years. Look at the past tense. I got to move on.

I was wondering how I could disable these banner notifications whenever a download completes. I've tried setting `browser.download.alwaysOpenPanel` and `browser.download.manager.showAlertOnComplete` to false, as well as disabling plasma and GNOME. But they still seem to appear

For 2 days now I have a big problem! Firefox froze, and I ended up closing it with the programme manager. When I wanted to reopen I got this: Firefox est déjà en cours d’exécution mais ne répond pas. L’ancien processus Firefox doit être arrêté pour pouvoir ouvrir une nouvelle fenêtre. BUT - it refuses to close when I click on "close" (fermer).

I tried the programme manager - but Firefox isn't shown as being open.

I've made a back up of my profile. I can't delete parent.block ... I'm told "Firefox is running already" and I must close it. Every troubleshooting step comes to the same barrier to completing it! Almost all guide one from an open Firefox page - and I can't open Firefox! I can't "uninstall" for the same reason!

All my passwords are in Firefox - and I can't import them to Chrome without closing Firefox completely! I'm going mad - urgent need to access my passwords!

Many web pages now 'flash' when opened in FF (128.0.3 64bit W10). ALL graphics images turn on then off in synchrony. Text does not seem to be affected. Disabling HW acceleration has no effect.

sample web page: https://www.cnbc.com/2024/08/01/eu-ai-act-goes-into-effect-heres-what-it-means-for-us-tech-firms.html This problem does NOT occur using Google Chrome. [One difference noted seems to be the TOP of the web page has an mp4 video advert. It displays in Chrome, but not in ffox]

Partial Browser Console Report: Listener for event 'frame' did not return a promise. 2 event-emitter.js:248:23 Error while destroying front: inspector Error: Connection closed, pending request to server0.conn0.process46//inspectorActor71, type getWalker failed

Request stack: request@resource://devtools/shared/protocol/Front.js:299:14 generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19 _getWalker@resource://devtools/client/fronts/inspector.js:84:30 initialize@resource://devtools/client/fronts/inspector.js:73:12 <pre> baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:105 destroy resource://devtools/shared/protocol/Front.js:73 destroy resource://devtools/client/fronts/inspector.js:128 destroy resource://devtools/shared/protocol/Pool.js:211 baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:109 _onTargetDestroyed resource://devtools/shared/commands/target/target-command.js:369 _destroyExistingTargetsOnTargetSwitching resource://devtools/shared/commands/target/target-command.js:275 _onTargetAvailable resource://devtools/shared/commands/target/target-command.js:205 _emit resource://devtools/shared/event-emitter.js:242 emit resource://devtools/shared/event-emitter.js:186 emit resource://devtools/shared/event-emitter.js:330 _onTargetAvailable resource://devtools/client/fronts/watcher.js:60 _emit resource://devtools/shared/event-emitter.js:242 emit resource://devtools/shared/event-emitter.js:186 emit resource://devtools/shared/event-emitter.js:330 onPacket resource://devtools/shared/protocol/Front.js:348 onPacket resource://devtools/client/devtools-client.js:458 send resource://devtools/shared/transport/local-transport.js:67 makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103 makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

target-mixin.js:474:19 Failed to start [root-node] legacy listener for target null Error: Connection closed, pending request to server0.conn0.process46//inspectorActor71, type getWalker failed

Request stack: request@resource://devtools/shared/protocol/Front.js:299:14 generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19 _getWalker@resource://devtools/client/fronts/inspector.js:84:30 initialize@resource://devtools/client/fronts/inspector.js:73:12 <pre> baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:105 destroy resource://devtools/shared/protocol/Front.js:73 destroy resource://devtools/client/fronts/inspector.js:128 destroy resource://devtools/shared/protocol/Pool.js:211 baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:109 _onTargetDestroyed resource://devtools/shared/commands/target/target-command.js:369 _destroyExistingTargetsOnTargetSwitching resource://devtools/shared/commands/target/target-command.js:275 _onTargetAvailable resource://devtools/shared/commands/target/target-command.js:205 _emit resource://devtools/shared/event-emitter.js:242 emit resource://devtools/shared/event-emitter.js:186 emit resource://devtools/shared/event-emitter.js:330 _onTargetAvailable resource://devtools/client/fronts/watcher.js:60 _emit resource://devtools/shared/event-emitter.js:242 emit resource://devtools/shared/event-emitter.js:186 emit resource://devtools/shared/event-emitter.js:330 onPacket resource://devtools/shared/protocol/Front.js:348 onPacket resource://devtools/client/devtools-client.js:458 send resource://devtools/shared/transport/local-transport.js:67 makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103 makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

resource-command.js:1118:15 Unable to find target with innerWindowId:15032385981 watcher.js:188:13 Listener for event 'frame' did not return a promise. 5 event-emitter.js:248:23 Unable to find target with innerWindowId:15032386002 watcher.js:188:13 Unable to find target with innerWindowId:103079215105 watcher.js:188:13 Error: Got notified about channel 15032387338 more than once.

   onNetworkEvent resource://devtools/server/actors/resources/network-events.js:282
   #createNetworkEvent resource://devtools/shared/network-observer/NetworkObserver.sys.mjs:815
   <anonymous> resource://devtools/shared/network-observer/NetworkObserver.sys.mjs:407
   makeInfallible resource://devtools/shared/DevToolsInfaillibleUtils.sys.mjs:43

DevToolsInfaillibleUtils.sys.mjs:22:13 Listener for event 'frame' did not return a promise. 6 event-emitter.js:248:23 Security state 0 has no known STATE_IS_* flags. DevToolsInfaillibleUtils.sys.mjs:22:13 Unable to find target with innerWindowId:15032386023

I haven't loggued in to my matrix account in a long time. I didn't remember which way i used, so i used my email adress, which created a new account. Trying to log out and in again didn't showed me the other options such as login with mozilla (sso), so i deleted that new account (@sebbu2:mozilla.org). Meanwhile, I'm not sure i even am loggued out properly, since i get the same message when i try the original account (@sebbu:mozilla.org) that used mozilla sso.

Ever since the last update, I can't even use the home button anymore, as every time I click on it which I set as google's main search page, all it does is keep refreshing the current page I'm on, instead of redirecting to the page set on the home button, I have to rapidly click the home button around 30 times before it actually shows the google search page. I have tried everything short of completely reformatting the PC re-installing windows, and re-installing Firefox, I have even used Revouninstaller to completely remove Firefox and all files associated with it, and re-installed a clean version from the Mozilla site, dragged the home button to the tool bar, set the home button to google.com, and also set the opening page to google, then closed Firefox, waited around 30s, then started it up again, which did load up google's home page, then I went to youtube, played around there for a little while, then I clicked the home button, and yep, just as I suspected, it refresh the youtube page, I clicked it again, and yet again it refreshed the yourtube page, so I rapidly kept clicking the home button, until eventually the google home page appeared.

Since the latest Firefox update, a little notification icon about autofill addresses has appeared to the left of the web address line. It keeps asking if I want to save an address that I entered in someone's contact, so no I never want to save that in my autofill, but it doesn't give me that option. Has this happened to anyone else?

Firefox keeps asking me if I want to save an address that I entered in a contact and I can't get it to stop. It doesn't have NEVER as a choice. I tried saving it and it went in my autofill, but I don't want it there. I deleted it and then it started asking me if I want to save it again. HELP!

Let’s say I use Manage Bookmarks to rearrange my bookmarks into different folders & also delete a lot of old bookmarks on my desktop computer. Are all the changes I just made immediately reflected in my Mozilla account if Sync is on? My (vague) understanding is that the Sync configuration in my Mozilla account acts as a master configuration; does that mean the Mozilla account configuration will overwrite the configuration on my laptop when it Syncs? Or will the laptop’s configuration instead be combined with the desktop’s configuration in the Mozilla account, thereby creating duplicate bookmarks in different folders & recreating all the old bookmarks I so painstakingly removed?

Having an issue where Youtube live streams works for around 30 seconds and then "Something went wrong" error happens and the stream stops. I've tried Troubleshooting Mode and it continues to happen.

Oddly, using a private browsing window fixes it. I figured that may mean that I should clear my cache/cookies but that didn't fix it for normal browsing. From my testing it doesn't appear to be extension related because I've tried a private browsing session with all of my extensions allowed in private and the stream was steady.

Disabling Hardware Acceleration didn't do it either.

I'm on Windows 10. Firefox Version - 128.0.3 Build ID - 20240725162350

If there are any other steps I can take to troubleshoot, please let me know.

For weeks now I have been unable to sign into Microsoft.com to get support help through chat or receive a call back. These can only be achieved by signing in. The only Microsoft product that I can use is my Outlook mail app, which I have been able to sign into. But this is not connected with Mozilla Firefox. There is no other way that I know of to contact Microsoft. I've tried signing in on Microsoft Edge as well, I get an error message there as well. Since this problem started with trying to sign in on Mozilla Firefox, I assume this is where the issue was created. If I cannot sign into Microsoft.com, I am locked out of getting any help resolving this issue. There is no other way to reach Microsoft. The phone number they has no live person, only a robot which will answer questions only and then hang up.

Can someone here at Mozilla, please help me????