Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Responsive design mode is showing part of pages and is not showing any optomized pages even in safe mode.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by WilIP

more options

I need to check multiple websites everyday for responsive design. When I open Responsive design mode I am getting full pages on every site, even ones I know are mobile opt. No matter how I scale it everything remains exactly as it is. I have to scale it to the far right to get the whole page. Basically the pages are always in full screen and I'm getting a window that only allows me to see part of a page. It is very frustrating.

Win xp firefox V28.0

I am not a coder so please keep solutions simple.

I need to check multiple websites everyday for responsive design. When I open Responsive design mode I am getting full pages on every site, even ones I know are mobile opt. No matter how I scale it everything remains exactly as it is. I have to scale it to the far right to get the whole page. Basically the pages are always in full screen and I'm getting a window that only allows me to see part of a page. It is very frustrating. Win xp firefox V28.0 I am not a coder so please keep solutions simple.

All Replies (2)

more options

It looks like this.

more options

From your screenshot, it seems to be working, as that grey bar has appeared at the top (with a link to the mobile version of the site). This only appears when the viewport width is 800px or less. This support website doesn't shrink dynamically (as the viewport gets smaller), but remembers whether your machine has a small screen or not (probably by storing a cookie which is changed when you click the link in the grey bar).

If you are having trouble with other sites, have you tried refreshing the page after resizing? When I have created responsive websites I often have to use JavaScript for a few features, and it simply isn't worth the processing power to make the code run every time the window size changes. Other than that I can't see what would be causing the problem (unless there is other important information you may have missed out)