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I have reset Firefox, followed all the various instructions for ALL the faults and it is STILL not working properly !

  • 2 replies
  • 2 have this problem
  • 21 views
  • Last reply by cor-el

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Various problems : Firefox crashing, missing toolbar, bookmarks disappeared (reset and now they won't work at all) , cannot set homepage again (despite following all instructions), shockwave flash constantly unresponsive (again, all instructions followed and no change), Firefox especially slow in facebook, sound volume keeps switching itself off. I have gone through each problem with all the suggested "fixes" AND reset Firefox, but it is worse now than before ! Just about had enough.

Various problems : Firefox crashing, missing toolbar, bookmarks disappeared (reset and now they won't work at all) , cannot set homepage again (despite following all instructions), shockwave flash constantly unresponsive (again, all instructions followed and no change), Firefox especially slow in facebook, sound volume keeps switching itself off. I have gone through each problem with all the suggested "fixes" AND reset Firefox, but it is worse now than before ! Just about had enough.

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Delete the localstore.rdf and places.sqlite files in the profile folder.

MAKE SURE FIREFOX IS CLOSED DURING THIS OPERATION.

Thank you.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:


You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin