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Failed to download java download client

  • 8 replies
  • 521 have this problem
  • 15 views
  • Last reply by emma-brock

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Trying to get a webex meeting going w/new firefox 4 install, I get:

"Failed to download java download client!

Sorry, you do not have java download client enabled. Please try again or inform your Site Administrator to set up for you. "

There is no site administrator, it's my Mac so I'm it.  ;) I've googled it and I see nothing on how to turn this on. Basically you can try and start a webex meeting here:

http://www.webex.com/lp/jointest/

That also chokes with the same error. Works with Firefox 3.x no problems... but with firefox 4 no dice. Probably some simple setting I'm missing... can someone give me a clue?

Trying to get a webex meeting going w/new firefox 4 install, I get: "Failed to download java download client! Sorry, you do not have java download client enabled. Please try again or inform your Site Administrator to set up for you. " There is no site administrator, it's my Mac so I'm it. ;) I've googled it and I see nothing on how to turn this on. Basically you can try and start a webex meeting here: http://www.webex.com/lp/jointest/ That also chokes with the same error. Works with Firefox 3.x no problems... but with firefox 4 no dice. Probably some simple setting I'm missing... can someone give me a clue?

All Replies (8)

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Workaround:

Find your Firefox application in Finder, right click on it, click on "File Info", select 32-bit mode, and restart Firefox.

Modified by Temujin12

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Thanks, that did it, now it's working fine. Appreciate it...

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I've attempted to apply that fix and now when I try to launch the Webex session, Firefox is crashing every time. It won't even display the Java error message.

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@relayware: Firefox crashed for me as well. Restart mac also and it works fine.

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Yayyyy!!!!! YES this worked !!! Thanks !!!!

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Hi, I'm having the same problem, but am using firefox 9. I'm going to the finder, and more info, but unlike older versions I don't have the option to select 32-bit mode. Can anyone help?

Thanks

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Hi,

I have the same problem but I am using FireFox 13.

Any suggestion?

Regards stjacqd

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I spoke to my client and found out they were using Safari. I did the same and everything worked fine.