Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I continually get the following error message "Warning Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure."

  • 3 replies
  • 111 have this problem
  • 19 views
  • Last reply by cor-el

more options

MSN is my homepage, I am using hotmail for my e-mail...this error message above comes up about every 2 e-mails, no matter if I'm reading, deleting, sending, moving e-mails....about every 2nd e-mail I have to refresh my browser. I also use Firefox for my Comcast e-mail and NEVER get this error message.

MSN is my homepage, I am using hotmail for my e-mail...this error message above comes up about every 2 e-mails, no matter if I'm reading, deleting, sending, moving e-mails....about every 2nd e-mail I have to refresh my browser. I also use Firefox for my Comcast e-mail and NEVER get this error message.

All Replies (3)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Update the Java plugin to the latest version.

more options

I've done all of the advice listed above, and I STILL have this problem! Someone please help!

more options

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.