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I can't add an existing email on Thunderbird (email address from China).

  • 2 replies
  • 3 have this problem
  • 21 views
  • Last reply by TracyX

SijianPriv
SijianPriv
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Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".

Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".
Attached screenshots

All Replies (2)

SijianPriv
SijianPriv Question owner
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And it turns out that my Gmail account cannot be added too, so it is not because the email address is from China.

TracyX
TracyX
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it may be because netease changed their way of granting IMAP right. Google is about OAuth I guess?