Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox blank error window, and does not load anything.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by ybcuber

ybcuber
ybcuber
more options

When I open Firefox, I get greeted by a blank screen with an empty window, which I can assume is an error window that did not load. (See first image)

After that, the browser looks like it opened properly, but it will not load anything. Not even about:config, or settings. Nothing. (See second image)

I have tried reinstalling multiple times, restarting my computer, and even checking system files to make sure it is not a problem caused by my OS.

When I open Firefox, I get greeted by a blank screen with an empty window, which I can assume is an error window that did not load. (See first image) After that, the browser looks like it opened properly, but it will not load anything. Not even about:config, or settings. Nothing. (See second image) I have tried reinstalling multiple times, restarting my computer, and even checking system files to make sure it is not a problem caused by my OS.
Attached screenshots

Chosen solution

And just like the first time I had this issue. Apparently doing nothing fixes it. I just waited 30 minutes, firefox crashed, and when I opened it again, it was up and running just fine.

Read this answer in context 👍 0

All Replies (1)

ybcuber
ybcuber Question owner
more options

Chosen Solution

And just like the first time I had this issue. Apparently doing nothing fixes it. I just waited 30 minutes, firefox crashed, and when I opened it again, it was up and running just fine.