Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloaded photos don't open

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

katya01
katya01
more options

Hi- When I download photos from Firefox and try to open them in preview or photoshop I get a message that file may be damaged or unrecognized. These are jpgs with the extension on them (I don't add it). When I download the same images in Safari they open no problem. I don't like Safari but I am really frustrated...

Also: I can drag the downloaded images into Firefox browser and they open but that doesn't help me.

thanks for any help I've added current plugins and extensions below

Hi- When I download photos from Firefox and try to open them in preview or photoshop I get a message that file may be damaged or unrecognized. These are jpgs with the extension on them (I don't add it). When I download the same images in Safari they open no problem. I don't like Safari but I am really frustrated... Also: I can drag the downloaded images into Firefox browser and they open but that doesn't help me. thanks for any help I've added current plugins and extensions below
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Some websites send WebP images with a .jpg file extension instead of real JPG images.
You can check this by opening the image in a Firefox tab and check the page title and possibly verify this via "Tools -> Page Info -> Media".