Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

message content not displayed

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by Toad-Hall

Pit
Pit
more options

When I search for old emails, I can find the email in the search result. But when clicking on that specific email, the result is blanc.

When I search for old emails, I can find the email in the search result. But when clicking on that specific email, the result is blanc.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

The global search database still contains information about emails that: Either no longer exists

Or the imap folder containing those emails has not been subscribed to be seen. Fix: Logon to webmail account via a browser and check to see if email is on server. If yes, in Thunderbird subscribe to see the folder it resides in.

Or if gmail, email may be archived. Fix: Logon to gmail webmail account via a browser and check the 'All Mail' folder. Gmail will archive all emails in the 'All Mail' folder if all labels were removed. Move email to a folder that is imap accessible to apply a label and make sure you are subscribed to see that folder.

Or you are operating in offline mode and the emails in imap account folders have not been fully downloaded. Fix: return to online mode.

Suggest you rebuild your global database to ensure it is up to date.