Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why don't my folders no longer show the number of files in them?

  • 8 replies
  • 3 have this problem
  • 10 views
  • Last reply by Naar

more options

A number appears besides my Inbox for the unread files inside. However no numbers ever show up for other folders. Several weeks ago there were numbers beside the Sent and Trash folders and also beside other folders that had unread files in them.

A number appears besides my Inbox for the unread files inside. However no numbers ever show up for other folders. Several weeks ago there were numbers beside the Sent and Trash folders and also beside other folders that had unread files in them.

All Replies (8)

more options

File menu > compact folders.

If you have no main menu bar press F10 to make it appear.

more options

Thanks for your suggestionI tried it but it didn't work.

more options

View/Layout/Folder Pane Columns, then click the icon to display the desired columns (see picture).

more options

when I click "folder pane columns" on Layout all the folders disapear. Also it isn't clear to me which icon you're referring to.

more options

You may have accidentally unchecked View/Layout/Folder Pane.

The icon I referred to is the highlighted one in the picture next to the Size column button.

more options

No ,I didn't uncheck the Folder Pane Box. Also I hve nothing just above the Inbox word and its icon, so I don't know what you're referring to as the size column button. I have clicked on everything I see in that neighborhood and nothing happens.

more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
more options

Application Basics

   Name: Thunderbird
   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.q.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.q.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-731decd4-41c4-400f-acf4-42b570170422 (4/22/2017)
 Extensions
   Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.3.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 13
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     gfx.crash-guard.glcontext.appVersion: 45.7.1
     gfx.crash-guard.glcontext.deviceID: 0x9830
     gfx.crash-guard.glcontext.driverVersion: 15.201.1101.0
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 319ceb5c-4011-482c-ad63-c626de51961
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1506697760
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_HP_ENVY_4520_series_(Network).print_bgcolor: false
     print.printer_HP_ENVY_4520_series_(Network).print_bgimages: false
     print.printer_HP_ENVY_4520_series_(Network).print_duplex: -437918235
     print.printer_HP_ENVY_4520_series_(Network).print_edge_bottom: 0
     print.printer_HP_ENVY_4520_series_(Network).print_edge_left: 0
     print.printer_HP_ENVY_4520_series_(Network).print_edge_right: 0
     print.printer_HP_ENVY_4520_series_(Network).print_edge_top: 0
     print.printer_HP_ENVY_4520_series_(Network).print_evenpages: true
     print.printer_HP_ENVY_4520_series_(Network).print_footercenter:
     print.printer_HP_ENVY_4520_series_(Network).print_footerleft: &PT
     print.printer_HP_ENVY_4520_series_(Network).print_footerright: &D
     print.printer_HP_ENVY_4520_series_(Network).print_headercenter:
     print.printer_HP_ENVY_4520_series_(Network).print_headerleft: &T
     print.printer_HP_ENVY_4520_series_(Network).print_headerright: &U
     print.printer_HP_ENVY_4520_series_(Network).print_in_color: true
     print.printer_HP_ENVY_4520_series_(Network).print_margin_bottom: 0.5
     print.printer_HP_ENVY_4520_series_(Network).print_margin_left: 0.5
     print.printer_HP_ENVY_4520_series_(Network).print_margin_right: 0.5
     print.printer_HP_ENVY_4520_series_(Network).print_margin_top: 0.5
     print.printer_HP_ENVY_4520_series_(Network).print_oddpages: true
     print.printer_HP_ENVY_4520_series_(Network).print_orientation: 0
     print.printer_HP_ENVY_4520_series_(Network).print_page_delay: 50
     print.printer_HP_ENVY_4520_series_(Network).print_paper_data: 1
     print.printer_HP_ENVY_4520_series_(Network).print_paper_height: 11.00
     print.printer_HP_ENVY_4520_series_(Network).print_paper_name:
     print.printer_HP_ENVY_4520_series_(Network).print_paper_size_type: 0
     print.printer_HP_ENVY_4520_series_(Network).print_paper_size_unit: 0
     print.printer_HP_ENVY_4520_series_(Network).print_paper_width: 8.50
     print.printer_HP_ENVY_4520_series_(Network).print_resolution: -437918235
     print.printer_HP_ENVY_4520_series_(Network).print_reversed: false
     print.printer_HP_ENVY_4520_series_(Network).print_scaling: 1.00
     print.printer_HP_ENVY_4520_series_(Network).print_shrink_to_fit: false
     print.printer_HP_ENVY_4520_series_(Network).print_to_file: false
     print.printer_HP_ENVY_4520_series_(Network).print_unwriteable_margin_bottom: 0
     print.printer_HP_ENVY_4520_series_(Network).print_unwriteable_margin_left: 0
     print.printer_HP_ENVY_4520_series_(Network).print_unwriteable_margin_right: 0
     print.printer_HP_ENVY_4520_series_(Network).print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {538a7d9e-450a-4e5f-aeba-5a0853205854}
 Graphics
     GPU #1
     Description: AMD Radeon HD 8400 / R3 Series
     Vendor ID: 0x1002
     Device ID: 0x9830
     RAM: 512
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1101.0
     Driver Date: 8-6-2015
     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.413)
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8400 / R3 Series Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.5
     3.28.5
     NSS Util
     3.28.5
     3.28.5
     NSS SSL
     3.28.5
     3.28.5
     NSS S/MIME
     3.28.5
     3.28.5