Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes at startup after windows 10 creators update

  • 2 replies
  • 8 have this problem
  • 9 views
  • Last reply by AnimalaminA

AnimalaminA
AnimalaminA
more options

Firefox crashes immediately and generates an error report window. This happened immediately after finishing the Windows 10 creators update. This happens even when starting in safe mode, and after refreshing the Firefox settings. Crash ID: bp-c5f77c0b-d22e-46cb-83aa-9d0da1170729

Firefox crashes immediately and generates an error report window. This happened immediately after finishing the Windows 10 creators update. This happens even when starting in safe mode, and after refreshing the Firefox settings. Crash ID: bp-c5f77c0b-d22e-46cb-83aa-9d0da1170729

Chosen solution

hi, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update

AnimalaminA
AnimalaminA Question owner
more options

Thanks Philipp, I just upgraded from 32- to 64-bit Firefox and it solved the problem.

Now I can go wash the awful Google Chrome residue off my hands.

Modified by AnimalaminA