Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Specified PLAYER cannot function in this environment

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

When I go to the Iheart.com web site I get this error message"Specified PLAYER cannot function in this environment" and I don't get sound on any web sites. I do get sound on the same sites using Internet Explorer. The upgrade to Firefox 35 was just now installed but it did not make any difference.

I have installed Adobe Flash numerous times but it never shows up in the add-ons manager. All of these functions work in Internet explorer but not in Firefox.

When I go to the Iheart.com web site I get this error message"Specified PLAYER cannot function in this environment" and I don't get sound on any web sites. I do get sound on the same sites using Internet Explorer. The upgrade to Firefox 35 was just now installed but it did not make any difference. I have installed Adobe Flash numerous times but it never shows up in the add-ons manager. All of these functions work in Internet explorer but not in Firefox.

All Replies (5)

more options

Your System Details does not show you have a player.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html

more options

As I said in my initial explanation, I have installed flash numerous times, I just did it again with no results. It never does show up in the add-ons.

The flash player works with Internet Explorer so I know it is installed in the computer.

more options

There is a separate flash player for each browser. Please go to the link above using Firefox.

more options

I did for about the 20th. time.

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Note; Adobe just upgraded Flash Player v16.0.0.257 https://www.adobe.com/products/flashplayer/distribution3.html