Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Huge problems after updateing to 31.1.2

  • 6 replies
  • 5 have this problem
  • 11 views
  • Last reply by Andrija

more options

Hi,

I have encountered several problems after updating to 31.1.2.

1. I cannot send mails from one of my accounts, neither does it download messages from this account. When I log in to the web mail of this account the messages are there. When I try to send the mail I get the message:

Sending of message failed. The message could not be sent using SMTP server mail.vista-consulting.hr for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

I have the control over the mail server, and have looked into the mail log and it says:

Oct 2 17:08:37 droplet postfix/smtpd[10916]: connect from unknown[xxx.xxx.xxx.xxx] Oct 2 17:08:37 droplet postfix/smtpd[10916]: lost connection after STARTTLS from unknown[xxx.xxx.xxx.xxx] Oct 2 17:08:37 droplet postfix/smtpd[10916]: disconnect from unknown[xxx.xxx.xxx.xxx]

when I try to send the mail.

2. The update of enigmail and ligntening got somhow stuck. In the Add-ons Manager window I see the old versions and new ones (lightening 2.6.3 and 3.3.1, enigmail 1.6 and 1.7.2). The new versions a however dimmed. Restaring Thunderbrid does not help.

3. All of my entries in the calendar vanished which is a very big issue for me.

Best regards

Andrija

Hi, I have encountered several problems after updating to 31.1.2. 1. I cannot send mails from one of my accounts, neither does it download messages from this account. When I log in to the web mail of this account the messages are there. When I try to send the mail I get the message: Sending of message failed. The message could not be sent using SMTP server mail.vista-consulting.hr for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator. I have the control over the mail server, and have looked into the mail log and it says: Oct 2 17:08:37 droplet postfix/smtpd[10916]: connect from unknown[xxx.xxx.xxx.xxx] Oct 2 17:08:37 droplet postfix/smtpd[10916]: lost connection after STARTTLS from unknown[xxx.xxx.xxx.xxx] Oct 2 17:08:37 droplet postfix/smtpd[10916]: disconnect from unknown[xxx.xxx.xxx.xxx] when I try to send the mail. 2. The update of enigmail and ligntening got somhow stuck. In the Add-ons Manager window I see the old versions and new ones (lightening 2.6.3 and 3.3.1, enigmail 1.6 and 1.7.2). The new versions a however dimmed. Restaring Thunderbrid does not help. 3. All of my entries in the calendar vanished which is a very big issue for me. Best regards Andrija

Chosen solution

Close Thunderbird and navigate to your profile folder. There's a subfolder 'extensions'. Locate the folder for both, Lightning, and Enigmail underneath 'extensions' and delete them.

Read this answer in context 👍 1

All Replies (6)

more options

I think there may have been a change in how Thunderbird handles self signed certificates, either your own certificate or the CA certificate. If you have a self signed certificate that might be your problem. See also bug 1036338 for more info...

more options

I see the old versions and new ones

I'd probably start with trying to remove those extensions.

more options

Thanks for the link Onno. The workaround worked for me. However this is very unfortunate and I'm thinking about replacing Thunderbird with another e-mail client because it's not the first time that I experience significant problems with it.

Modified by Andrija

more options

Removing extensions and reinstalling is not working. Firstly, only the old versions can be removed. After removing the old version and installing the new one form file I have the situation from the attached picture. Not to mention that I still don't have my calendar entries.

more options

Chosen Solution

Close Thunderbird and navigate to your profile folder. There's a subfolder 'extensions'. Locate the folder for both, Lightning, and Enigmail underneath 'extensions' and delete them.

more options

Thanks christ1, that did it. I always say: don't use force, take a bigger hammer :)