Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

skype add on request every time I open firefox

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Every time I open Mozilla firefox it asks me to add skype click etc - I do accept yet it still asks all the time why? And how do I stop it? thanks

Every time I open Mozilla firefox it asks me to add skype click etc - I do accept yet it still asks all the time why? And how do I stop it? thanks

All Replies (2)

more options

you may have installed adware on your system, refer to

If that doesnt work you may have to reset firefox, this will keep history, bookmarks etc.

Modified by Swarnava Sengupta

more options

You can check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.


It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.