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Why do vids freeze while sound continues

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Chosen solution

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back soon.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealDownloader Plugin
  • Picasa plugin
  • Shockwave Flash 11.6 r602
  • Besttoolbars NPAPI utils
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

Question owner

Hate to say this but where is the location bar. Also My head is swimming with all the help that is being offered. Thanks all

Hate to say this but where is the location bar. Also My head is swimming with all the help that is being offered. Thanks all
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

Please try running your computer in safe mode with network connections enabled.
Does the issue go away when your Windows is in safe mode?

Please try running your computer in safe mode with network connections enabled.<br> Does the issue go away when your Windows is in safe mode?
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

We are glad to help.


The location bar is located at the very top of the Firefox window, in most cases.
It will display the URL of the currently displayed website.

We are glad to help. ---------------- The location bar is located at the very top of the Firefox window, in most cases.<br> It will display the URL of the currently displayed website.

Question owner

It does not seem to block anything.

It does not seem to block anything.
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

Starting in Firefox 23, if a secure page includes certain types of insecure content, Firefox blocks the insecure content and a shield icon will appear in the address bar. See this article for more information about the new mixed content blocker: Mixed content blocking in Firefox

To temporarily allow the mixed content to be displayed:

  • Click the shield icon Mixed Content Shield in the address bar and choose Disable Protection on This Page from the dropdown menu.

Fx23MixedContentBlocker

To allow insecure content to be displayed in all secure pages, enter about:config in the address bar and double-click on this preference, to toggle it from true to false:

security.mixed_content.block_active_content

You can also use this add-on instead, to toggle the preference:

You may want to do this only for the current session, then reset the preference back to "true" and check back with the site to see whether it's been fixed, since this is a global setting that exposes you on all sites, not just the one you care about.

Let us know if this helps!


Does this issue occur on any particular videos/sites or just videos in general?

Starting in Firefox 23, if a secure page includes certain types of insecure content, Firefox blocks the insecure content and a shield icon will appear in the address bar. See this article for more information about the new mixed content blocker: [[How does content that isn't secure affect my safety?]] To temporarily allow the mixed content to be displayed: *Click the '''shield icon''' [[Image:Mixed Content Shield]] in the address bar and choose '''Disable Protection on This Page''' from the dropdown menu. [[Image:Fx23MixedContentBlocker]] To allow insecure content to be displayed in all secure pages, enter '''about:config''' in the address bar and double-click on this preference, to toggle it from true to false: '''security.mixed_content.block_active_content''' You can also use this add-on instead, to toggle the preference: *[https://addons.mozilla.org/firefox/addon/toggle-mixed-active-content/ Toggle Mixed active content] add-on You may want to do this only for the current session, then reset the preference back to "true" and check back with the site to see whether it's been fixed, since this is a global setting that exposes you on all sites, not just the one you care about. Let us know if this helps! ----------------------- Does this issue occur on any particular videos/sites or just videos in general?
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159912 answers

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Yes but no shield

Yes but no shield
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

Have you tried my previous suggestion about trying Windows in safe mode with network connections enabled?

Have you tried my previous suggestion about trying Windows in safe mode with network connections enabled?

Question owner

I found both. Do I eliminate one? and which one

I found both. Do I eliminate one? and which one
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

You found both of what?

You found both of what?

Question owner

yes I tried safe mode, still freezes

yes I tried safe mode, still freezes
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

Can you please attempt to remove Flash Player and reinstall it for Firefox from this site?

Can you please attempt to remove Flash Player and reinstall it for Firefox from [http://get.adobe.com/flashplayer/ this] site?

Question owner

Sorry, two versions of Shockwave/flashplayer

Sorry, two versions of Shockwave/flashplayer
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

If you have two active versions Shockwave, please remove one.
They are most likely conflicting each other and causing this issue.
Please report back soon.

If you have two active versions Shockwave, please remove one.<br> They are most likely conflicting each other and causing this issue.<br> Please report back soon.

Question owner

It says that 11.r602 is vulnerable Should it be deleted

It says that 11.r602 is vulnerable Should it be deleted
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

Yes.
That version is outdated.

Yes.<br> That version is outdated.

Question owner

I disabled it should I delete and how do I delete. R602

I disabled it should I delete and how do I delete. R602
Wesley Branton
  • Top 10 Contributor
691 solutions 5491 answers

You shouldn't have multiple versions of a program installed on your computer.
Try removing the program from the Windows Add/Remove Programs tool.

If you cannot find the specific version, please try removing Adobe Flash Player completely and preforming a reinstall.

You shouldn't have multiple versions of a program installed on your computer.<br> Try removing the program from the Windows Add/Remove Programs tool. If you cannot find the specific version, please try removing Adobe Flash Player completely and preforming a reinstall.

Question owner

I have shockwave flash in about plugins but how do I delete or is disbable enough.

I have shockwave flash in about plugins but how do I delete or is disbable enough.

Question owner

I will reinstall the r900 version. but r602 is still listed in my plugins I think I have done all I can do today. Thank you

I will reinstall the r900 version. but r602 is still listed in my plugins I think I have done all I can do today. Thank you