I get the message "Firefox is already running but not responding" and I have tried all of your solutions and nothing has worked so what do I need to do?
My daughter downloaded Babylon (incredibar) malware and we tried to reset Firefox. It got hung up and I closed the window. When I tried to restart Firefox, I got the messsage "Firefox is already running...". I uninstalled and reinstalled Firefox as well as restarting the computer a number of times. I followed the Mozilla help info and deleted the profile locked. parent(?). I use Windows 7 Ultimate.
All Replies (2)
hello sdandccids, unfortunately this babylon software is hooking-in deeply into the system. especially the component browsemngr.exe (+dll) is known to crash firefox and possibly might also cause the issue you're experiencing.
please go into the windows control panel > programs section and sort the software according to installation date & then remove all entries that got installed at the same date as the babylon toolbar and you're not familiar with (according to babylon this might be "Browser Manager" + "Bprotector" + "Object Installer" + "Babylon Toolbar on IE").
in case this doesn't work or there are no such entries showing up, please hit ctrl+shift+esc and search if there is a file named browsemngr.exe showing up as running in the list of processes - if so here are instructions for a manual removal (unfortunately quite technical): www.explosiveknowledge.net/main/2012/08/19/browsemngr/
otherwise you can also try a "clean uninstall". uninstall firefox from the windows control panel & chose to remove all personal data. afterwards manually check if the firefox program folder got deleted (it's usually in C:\Program Files\Mozilla Firefox) and else remove it manually. then download & install a fresh copy at getfirefox.com
i'd furthermore recommend doing a full scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes since this firefox start-error can also be a sign of other malware active on the pc.
Try to delete the profiles.ini file to make Firefox create a new default profile
Try to create a new profile.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
You can also try to reset Firefox:
Modified by cor-el