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USING NEW UPGRADE 8.0.1,I CAN'T OPEN MY HOTMAIL. WHY?

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  • 1 has this problem
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  • Last reply by cor-el

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Since upgrading a few days ago to 8.0.1, I get this server message I can't access my Hotmail acct. I have been using FIREFOX FOR YEARS but if I can't access my Hotmail acct, BYE

Since upgrading a few days ago to 8.0.1, I get this server message I can't access my Hotmail acct. I have been using FIREFOX FOR YEARS but if I can't access my Hotmail acct, BYE

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Can you check this issue on Firefox 9?

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Chosen Solution

Can you check this issue on Firefox 9?

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

There seem to be some issues with Hotmail after MS has updated Hotmail recently and what you see might be one of those problems.