Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I do not want to upgrade to FF 6.0 unitl you can guarantee my add-ons will work (ie. RealPlayer, Google Toolbar, Web2PDF, Norton. When will that be.

  • 5 replies
  • 119 have this problem
  • 1 view
  • Last reply by RonQ

more options

When I click on the FF6.0 download, I'm told some add-ons are incompatible: RealPlayer plugin, Google Toolbar, Web2PDF converter and Norton Toolbar. I don't want to upgrade until updates on these are available. When will that be.

JDMcLaren

When I click on the FF6.0 download, I'm told some add-ons are incompatible: RealPlayer plugin, Google Toolbar, Web2PDF converter and Norton Toolbar. I don't want to upgrade until updates on these are available. When will that be. JDMcLaren

All Replies (5)

more options

A guarantee? Shirley you jest.

The Google Toolbar is dead for Firefox.
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

Norton has a compatibility patch for Firefox 6.
http://community.norton.com/t5/Norton-360/Update-Available-Firefox-6-0-Compatibility-Patch/td-p/512484

You'll have to see if those other two have been updated for Firefox 6.0 yet, or not. Mozilla doesn't update stuff that they didn't create.

more options

Its the job of Add-on Developers and External Software vendors to update their products in order to become Compatible with Firefox.

more options

Its the job of the Mozilla QA team to assure that they don't create a non-interoperable browser; it is also their job to coordinate all interface changes to their communities of interest, including "add-ons" especially SECURITY SUPPORT packages. The better work-around is not to get on a high-horse and have Firefox updater arbitrarily disable an add-on, it is to back off of the update and notify the QC squad and the Mozilla Security team that the upgrade is an issue.

Saying that either interoperable quality or security is someone else's job is unprofessional. You think that the Mozilla management wants this mis-stated corporate practice reported to ISACA, ISSA, QAI, NIST, SEI, and ASQ-SD?? That is not an a response worthy of either ISO-9000 nor CMMI Level2.

more options

Hi Waldorf_Mike. As has been stated, Norton have considered it their job, and have issued a compatibility update.

more options

Never update to a new version until you're sure your old apps work with it.