Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to open a link (which would automatically open in a new window), for example a larger image, or a link etc, it opens but will not load. It either refuses to load or, in the case of an image, says 'stopped'.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

As I say, since I updated to 3.6.15 I am unable to open links off a webpage that should open in a new window, or even open enlarged photographs in a separate window. Either, in the case of the latter, I get the message "stopped" in the bottom of the browser window, or in the former case it either appears to begin to load the new page but then stalls. Sometimes I don't even get this, but end up with "(Untitled)" appearing in the tab label. As you can imagine, this is causing a great deal of problems and I am keen to sort it out asap.

As I say, since I updated to 3.6.15 I am unable to open links off a webpage that should open in a new window, or even open enlarged photographs in a separate window. Either, in the case of the latter, I get the message "stopped" in the bottom of the browser window, or in the former case it either appears to begin to load the new page but then stalls. Sometimes I don't even get this, but end up with "(Untitled)" appearing in the tab label. As you can imagine, this is causing a great deal of problems and I am keen to sort it out asap.

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: