Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

security.enterprise_roots.enabled is grey out

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by cor-el

nsteinh
nsteinh
more options

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed. No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry Please help!

All Replies (2)

zeroknight
zeroknight
more options

Visit about:policies in the address bar to see if there are any active enterprise policies.

Check your installation folder for an autoconfig file.

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The System Details show policiesStatus: 1 and under LockedPreferences: security.enterprise_roots.enabled: true , so you likely have a policies.json file in the distribution folder if you do not have GPO policies.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.