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lost bookmarks every time restart firefox

  • 2 replies
  • 0 have this problem
  • 11 views
  • Last reply by schnide

schnide
schnide
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Hello, I have tried all the results I have found here for fixing this issue and it still happens on a fully patched Mac. Also, unable to use the restore function as gives me the 'Unable to process the backup file' and it does not allow me to import a html backup file. I've also fully uninstalled and re-installed many times which result with the same problem. I've had this happen many dozens of times. This started happening maybe few months two ago.

Thanks

Hello, I have tried all the results I have found here for fixing this issue and it still happens on a fully patched Mac. Also, unable to use the restore function as gives me the 'Unable to process the backup file' and it does not allow me to import a html backup file. I've also fully uninstalled and re-installed many times which result with the same problem. I've had this happen many dozens of times. This started happening maybe few months two ago. Thanks

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure you install Firefox properly and that you do not launch Firefox from the DMG (Disk Image) file.

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.

schnide
schnide Question owner
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I have been using Macs since 1987, I do not run applications from a disk image. As mentioned in the support request, I have attempted all the solutions suggested in all the responses I could find in the FAQs and support forum without success. I would like to continue to use Firefox but this issue is preventing me from using Firefox in a productive or efficient manner. Please let me know if I can provide further information.