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Unable to load any websites

  • 3 replies
  • 0 have this problem
  • 30 views
  • Last reply by stevepomp66

stevepomp66
stevepomp66
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Since 13th August I have been unable to access any websites using Firefox. All websites I've tried load correctly with Google Chrome.

This is the error code displayed: Error code: PR_CONNECT_RESET_ERROR

I have not updated Firefox recently, though my Kaspersky Anti-Virus software updates constantly, so I thought it might be that. However, disabling the Anti-Virus and/or their firewall has no effect.

I have tried all the steps shown on the support page without success. I do not use a proxy server, and I am using Windows 10 Home.

Since 13th August I have been unable to access any websites using Firefox. All websites I've tried load correctly with Google Chrome. This is the error code displayed: Error code: PR_CONNECT_RESET_ERROR I have not updated Firefox recently, though my Kaspersky Anti-Virus software updates constantly, so I thought it might be that. However, disabling the Anti-Virus and/or their firewall has no effect. I have tried all the steps shown on the support page without success. I do not use a proxy server, and I am using Windows 10 Home.

Chosen solution

You tried this? vhttps://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

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All Replies (3)

stevepomp66
stevepomp66 Question owner
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I have now ascertained that it actually IS Kaspersky that is causing the problem, though that hasn't helped me overcome it.

I have followed advice regarding importing certificates, and also checked Kaspersky to make sure Mozilla/Firefox is trusted (they are), so I'm no further forward.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Chosen Solution

You tried this? vhttps://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

stevepomp66
stevepomp66 Question owner
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Perfect, that's sorted it.

Once I'd isolated the problem as being Kaspersky, I thought I might be better served on their forum, but how wrong I was. The answer was on there obviously, but it was very kind of you to find it for me. Saved me another load of searching today.

Cheers.