Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Launch in new browser button missing after abnormal reboot

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by Terry

lane.phillips
lane.phillips
more options

After my computer unexpectedly reboots, if I open Firefox and go to the about:profiles page, I am unable to open my other profiles. Instead there is a message saying "This profile is in use in another application and it cannot be deleted." even though these other application windows are not present.

After my computer unexpectedly reboots, if I open Firefox and go to the about:profiles page, I am unable to open my other profiles. Instead there is a message saying "This profile is in use in another application and it cannot be deleted." even though these other application windows are not present.
Attached screenshots

All Replies (2)

lane.phillips
lane.phillips Question owner
more options

Quitting Firefox and reopening it does not fix the problem.

Completely rebooting my computer will fix the problem.

I should have tried logging out and logging back in to my account; I'll try that next time this happens.

Aside from fixing the bug, I'd appreciate it if you can suggest a workaround (such as deleting a lock file) that doesn't require me to close all the applications I have open.

Terry
Terry
more options

I would try deleting any lock file with Firefox closed.