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Clear History doesn't work anymore

zlloyd2
zlloyd2
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I was trying to clear the history from my browser, and instead of clicking Shift > Command > Delete, I clicked Shift > Command > '+', which changed the zoom for the home page, but after putting it back, now I cannot clear history anymore because the keyboard command no longer pulls up the option, and the Clear History option in the menu is greyed out?? (attached) I think I am going to have to uninstall then reinstall the browser to fix it, but not happy about this, and do not understand why this would happen. Can someone explain this stupidity to me please?? Thanks in advance!!

I was trying to clear the history from my browser, and instead of clicking''' Shift > Command > Delete''', I clicked '''Shift > Command > '+'''', which changed the zoom for the home page, but after putting it back, now I cannot clear history anymore because the keyboard command no longer pulls up the option, and the '''Clear History '''option in the menu is greyed out?? (attached) I think I am going to have to uninstall then reinstall the browser to fix it, but not happy about this, and do not understand why this would happen. Can someone explain this stupidity to me please?? '''Thanks in advance!!'''
Attached screenshots

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, your screenshot shows that there isn't any recent history to clear. Is that incorrect -- for example, if you open the History Sidebar using Command+Shift+H, do you have any history listed there?

I also noticed that the Clear Recent History feature is not available in private windows. Usually a private window has a special icon on the title bar of a white mask on a purple circle. Could you check for that?

zlloyd2
zlloyd2 Question owner
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jscher2000 said
Hi, your screenshot shows that there isn't any recent history to clear. Is that incorrect -- for example, if you open the History Sidebar using Command+Shift+H, do you have any history listed there? I also noticed that the Clear Recent History feature is not available in private windows. Usually a private window has a special icon on the title bar of a white mask on a purple circle. Could you check for that?

This is not what I said exactly.... I said that the hotkey combination to open the Clear History window box, no longer did anything, which I could do over and over again before, whether or not I had any history to clear.... This was compounded by what I showed in the screenshot that it was not allowing me to clear history manually either, because the option was greyed out. Regardless, I think I got it fixed by Resetting Firefox now, but I thought I would respond as you were providing incorrect information!!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I'm glad you solved your problem. You can test what I meant by opening a new private window (Command+Shift+P) and then trying Command+Shift+Delete.