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Firefox 92.0.2 keeps crashing since upgrade.

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  • 1 has this problem
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  • Last reply by FredMcD

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Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years.

Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 630] (0x3e91)

I have updated the Intel Drivers from Intel.

Here are the last 5 crashes.

bp-4fb2010a-ff3c-4046-80ce-3ba000210804 8/3/2021, 9:43 PM View bp-c55f0c55-730e-4767-9cbd-b6def0210804 8/3/2021, 9:43 PM View bp-ec4f4c9b-2b58-4450-9b41-af5a70210804 8/3/2021, 9:43 PM View bp-391d7abf-68dc-497c-9762-6cfed0210804 8/3/2021, 9:43 PM View bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 8/3/2021, 9:43 PM View

Chosen solution

Let's hope that was the only problem.

If that fixes the problem, please flag your last post as Solved Problem as this can help others with similar problems.

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sotackd said

Firefox has crashed intermittently since update to 92.0.2

Your current version is 90.0.2


Product Firefox Release Channel release Version 90.0.2 Build ID 20210721174149 (2021-07-21) Buildhub data OS Windows 10 OS Version 10.0.19043

Tue, 27 Jul 2021 20:32:04 GMT bp-4fb2010a-ff3c-4046-80ce-3ba000210804 Signature: js::gc::TraceEdgeInternal<T>

Uptime 0 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

SafeMode : 0

StartupCrash : 0

This is for Sumo's Related Bugs You are not authorized to access bug 1474623. +++++++++++++++++++++++++++++++++++++++++++++++++++ Tue, 27 Jul 2021 20:34:15 GMT bp-c55f0c55-730e-4767-9cbd-b6def0210804 Signature: js::Scope::finalize

Uptime 44 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++++++ Tue, 27 Jul 2021 20:46:47 GMT bp-ec4f4c9b-2b58-4450-9b41-af5a70210804 Signature: mozilla::CycleCollectedJSRuntime::JSObjectsTenured

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1584796 NEW --- Crash in [@ mozilla::CycleCollectedJSRuntime::JSObjectsTenured] +++++++++++++++++++++++++++++++++++++++++++++++ Tue, 27 Jul 2021 21:36:57 GMT bp-391d7abf-68dc-497c-9762-6cfed0210804 Signature: js::TenuringTracer::onObjectEdge

Uptime 228 seconds (3 minutes and 48 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1582214 NEW --- Crash in [@ js::TenuringTracer::traverse<T>] +++++++++++++++++++++++++++++++++++++++++++++ Wed, 28 Jul 2021 00:13:29 GMT bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots

Uptime 8,929 seconds (2 hours, 28 minutes and 49 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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We have seen a log of problems on this of late.

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

I would install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

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Note that the crash reports you posted happened about a week ago. Do you have more recent reports or are they throttled and can't be submitted ?

If there aren't recent reports then this might not be a crash, but something else. You can also check the Windows Event logs to see whether this issue shows up in this log.

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FredMcD:

My apologies version error I am somewhat dyslexic with numbers. Now that you pointed it out I can see the error.

I applied both Visual Studio updates. Will advise if this fixes it.

cor-el:

I thought I sent the latest ones in About:crashes, I am not sure why these are from a week ago and not the one from 08/03/21. These are the rest dated yesterday when I submitted them: bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 8/3/2021, 9:43 PM View bp-d4003211-45b3-495f-8d30-9b58b0210804 8/3/2021, 9:43 PM View bp-fd852508-3165-4dff-9bc6-55ce40210804 8/3/2021, 9:43 PM View bp-d8755c5f-9b7e-4284-bbd9-34bad0210804 8/3/2021, 9:43 PM View bp-3079d240-5811-4f55-8030-d6ee40210804 8/3/2021, 9:43 PM View bp-ae581b27-d19c-4e43-bd1c-42e4f0210804 8/3/2021, 9:43 PM View

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bp-d4003211-45b3-495f-8d30-9b58b0210804 Signature: js::jit::MaybeEnterJit

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

This is for Sumo's Related Bugs 1665579 RESOLVED DUPLICATE Crash in [@ js::jit::MaybeEnterJit] with javascript.options.warp enabled

1665432 VERIFIED FIXED Crash [@ ??] with new.target

1461724 NEW --- [ARM/ARM64] Crash in js::jit::MaybeEnterJit (SIGILL/SIGSEG on Xperia X/Xperia Z5/Galaxy S6/Galaxy S2 Tab)

1461480 RESOLVED INCOMPLETE [ARM64] Crash in js::jit::MaybeEnterJit (1MB aligned address)

1451720 NEW --- MaybeEnterJIT SIGSEGV crashes on Android/ARM64 (occasional)

1425132 RESOLVED DUPLICATE Crash in js::jit::MaybeEnterJit

858032 NEW --- [meta] crashes in EnterBaseline / EnterJit +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-fd852508-3165-4dff-9bc6-55ce40210804 Signature: js::gc::TraceEdgeInternal<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1474623 You are not authorized to access bug 1474623 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d8755c5f-9b7e-4284-bbd9-34bad0210804 Signature: mozilla::FrameLayerBuilder::RemoveFrameFromLayerManager

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1469505 RESOLVED DUPLICATE Crash in mozilla::FrameLayerBuilder::RemoveFrameFromLayerManager +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3079d240-5811-4f55-8030-d6ee40210804 Signature: nsCOMArray_base::~nsCOMArray_base

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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The crash reports are all over the place. Sometimes this means a problem with the RAM.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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FredMcD:

I am running a system managed page file.

You were right after running Memtest86 (your link in email was blocked by Bitdefender) I found errors so I ran it for each 8GB DIMM individually and one of my 8GB DIMM is bad. I running on 8GB for now with the good one until I can get it replaced.

Hopefully that will fix it.

Thanks, D

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Chosen Solution

Let's hope that was the only problem.

If that fixes the problem, please flag your last post as Solved Problem as this can help others with similar problems.

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