Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser occasionally becomes unresponse and shows only the resizing icon on cursor

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Saarim

more options

Occasionally, my browser will freeze and become unresponsive. I can't figure out a consistent trigger for when it occurs. Whenever it happens, my browser will not allow me to click into any of the tabs or on any of the websites, and only shows a resize icon.

You can see an example of what I mean here.

I've tried reinstalling firefox, removing all cache and cookies. This is super odd since this only happens on my desktop computer, and not with any of my other machines (which use the same plugins).

Occasionally, my browser will freeze and become unresponsive. I can't figure out a consistent trigger for when it occurs. Whenever it happens, my browser will not allow me to click into any of the tabs or on any of the websites, and only shows a resize icon. You can see an example of what I mean [https://i.imgur.com/8wg88fM.png here]. I've tried reinstalling firefox, removing all cache and cookies. This is super odd since this only happens on my desktop computer, and not with any of my other machines (which use the same plugins).

All Replies (2)

more options

What were you doing at the time? surfing, watching a clip, reading something . . . . About how long before the problem shows up?


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

I was finally able to narrow down when it happens. Whenever I try to resize my Firefox window, the browser immediately becomes unresponsive and displays a white screen. I'm not able to touch anything inside of it. This issue persists even in safe mode.


I'll work my way through the articles you've linked. Thank you!

Modified by Saarim