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Firefox Freeze on startup

  • 8 replies
  • 1 has this problem
  • 48 views
  • Last reply by ngundlach

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Hello together, first: sorry for my bad english.

I have the problem that my firefox crashes everytime i try to start it. I have to create a new profile with the "-profilemanager". Then it will work for like 1 or 2 hours and then he crashs again. I also tried to reinstall it...,

Firefox does not save any crashreports or something. I also tryed the "clean up" function.

I'm desperate...,

My specs: Firefox Version 85 Windows 10 LTSC 2019

Modified by ngundlach

All Replies (8)

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If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

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Hey FredMcD,

thanks for your reply. I checked the folder. But there is no folder like "submitted" or "pending". The folder has only 1 underfolder with the name "events". This folder is empty as well...,

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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The Safe Mode don't start :(

What i tried now is to deactivate the hardware-"boost" (via gpo) and delete the mozilla folder from %appdata%\roaming\ After 3 reboots the firefox still works..., I test it now with logoff/reboot and will give you more Infos about.

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Hello its me again, after using the firefox for like 3 hours the problem is back. Now I really have no idea anymore. I dont get any crashreports and the firefox dont work in safe mode. Reinstall dont work...,

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I called for more help.

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Something is wrong with this files. If i delete this files it works for like 1 hour. Then i close the browser and try to open it again -> crash!

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Sorry, but i have to push this. My FF still not working...., Somebody can help me?