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lost bookmarks

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  • 1 has this problem
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  • Last reply by jscher2000

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hello I did a refresh Firefox and lost all my bookmarks need help to get back i am using windows10

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Hi ronboyd0002011, sorry to hear about that. Usually if a Refresh successfully runs to completion that doesn't happen.

Could you let us know what you get when you run the "Verify Integrity" function? That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

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