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Lost all Bookmarks and Toolbar this morning

  • 7 replies
  • 1 has this problem
  • 22 views
  • Last reply by dravafox

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This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

All Replies (7)

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Hi dravafox:

1. Did you happen to take a screenshot of the "red message"? Would be helpful to see that.

2. Do use anti-virus or 3rd party software? Or add-ons? If you can recall what you have installed that would be great too. And pasting the output of about:support would be great

3. The following suggestion from ace volunteer jscher2000 might help too:

Finding/Using Shadow Copies

You can use a utility program to search inside restore points to try to locate an old file that's usable. (Please do NOT try to use the built-in Windows System Restore for this because you probably would lose data.) Here are the steps:

(1) Set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

(2) Download and run one of these two programs:

Within the most recent restore point shown in the program, you can explore along this path to see whether you can find a shadow copy of your profile:

\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles\

(3) Check in the bookmarkbackups folder of each profile for older backups. You can export interesting files to a convenient location such as your currently live desktop.

If you find a promising candidate, check out this article: Restore bookmarks from backup or move them to another computer -- you'll use the Choose File option at the bottom of the Restore menu to grab the file you exported.

Any luck?

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Hi Roland and THANKS

No, I WISH I had the message saved, but its one of the few times I didn't take a screenshot of the (unique) error message that occurred at Firefox Startup.

I use Kaspersky, BleachBit (was used just before Firefox launch, also with error messages) I've attached screenshot of my extensions from about:support, however the data is WAY too much to include in these comments (only 10000 characters allowed, mine was over)

I have logged-in version of firefox on my phone, any way to synch from there??

I will try #3 suggestion next if you feel that none of this is enough info.

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about:support

{
  "application": {
    "name": "Firefox",
    "osVersion": "Windows_NT 10.0",
    "version": "78.0.2",
    "buildID": "20200708170202",
    "distributionID": "",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
    "safeMode": false,
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/78.0.2/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 1,
    "launcherProcessState": 0,
    "remoteAutoStart": true,
    "autoStartStatus": 1,
    "policiesStatus": 0,
    "keyLocationServiceGoogleFound": true,
    "keySafebrowsingGoogleFound": true,
    "keyMozillaFound": true
  },
  "securitySoftware": {
    "registeredAntiVirus": "",
    "registeredAntiSpyware": "",
    "registeredFirewall": ""
  },
  "processes": {
    "remoteTypes": {
      "privilegedabout": 1,
      "extension": 1,
      "web": 6,
      "gpu": 1
    },
    "maxWebContentProcesses": 8
  },
  "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.amount_written": 571438,
    "browser.cache.disk.capacity": 1048576,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.contentblocking.category": "standard",
    "browser.search.region": "CA",
    "browser.sessionstore.upgradeBackup.latestBuildID": "20200708170202",
    "browser.startup.homepage_override.buildID": "20200708170202",
    "browser.startup.homepage_override.mstone": "78.0.2",
    "browser.tabs.warnOnClose": false,
    "browser.urlbar.tipShownCount.searchTip_onboard": 4,
    "dom.push.userAgentID": "2fb314cd4d5c4a3e9c0c72c73b0308cc",
    "extensions.lastAppVersion": "78.0.2",
    "gfx.crash-guard.status.wmfvpxvideo": 2,
    "gfx.crash-guard.wmfvpxvideo.appVersion": "78.0.2",
    "gfx.crash-guard.wmfvpxvideo.deviceID": "0x104a",
    "gfx.crash-guard.wmfvpxvideo.driverVersion": "23.21.13.8813",
    "idle.lastDailyNotification": 1594859565,
    "layers.mlgpu.sanity-test-failed": true,
    "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
    "media.gmp-gmpopenh264.lastUpdate": 1594644313,
    "media.gmp-gmpopenh264.version": "1.8.1.1",
    "media.gmp-manager.buildID": "20200708170202",
    "media.gmp-manager.lastCheck": 1594859072,
    "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
    "media.gmp-widevinecdm.lastUpdate": 1594644315,
    "media.gmp-widevinecdm.version": "4.10.1582.2",
    "media.gmp.storage.version.observed": 1,
    "media.hardware-video-decoding.failed": false,
    "network.dns.disablePrefetch": true,
    "network.http.speculative-parallel-limit": 0,
    "network.predictor.enabled": false,
    "network.prefetch-next": false,
    "places.database.lastMaintenance": 1594649546,
    "places.history.expiration.transient_current_max_pages": 112348,
    "privacy.sanitize.pending": "[{\"id\":\"newtab-container\",\"itemsToClear\":[],\"options\":{}}]",
    "privacy.purge_trackers.date_in_cookie_database": "0",
    "privacy.userContext.enabled": true,
    "privacy.userContext.extension": "@contain-facebook",
    "privacy.userContext.ui.enabled": true,
    "security.remote_settings.crlite_filters.checked": 1594859474,
    "security.remote_settings.intermediates.checked": 1594859474,
    "security.sandbox.content.tempDirSuffix": "{eaeb2c42-ca88-455b-b99e-0ee7743a24f6}",
    "security.sandbox.plugin.tempDirSuffix": "{b41e1a93-254b-4e6e-9fe7-75f9e18c96cf}",
    "services.sync.declinedEngines": "",
    "services.sync.engine.extension-storage": true,
    "services.sync.engine.forms": true,
    "signon.importedFromSqlite": true,
    "storage.vacuum.last.index": 1,
    "storage.vacuum.last.places.sqlite": 1594649546,
    "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
  },
  "lockedPreferences": {
    "dom.ipc.processCount.webIsolated": 1,
    "fission.autostart": false,
    "security.enterprise_roots.enabled": true
  },
  "media": {
    "currentAudioBackend": "wasapi",
    "currentMaxAudioChannels": 2,
    "currentPreferredSampleRate": 48000,
    "audioOutputDevices": [
      {
        "name": "Speakers (High Definition Audio Device)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\\4&2ab41b84&0&0001",
        "vendor": "",
        "type": 2,
        "state": 2,
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      },
      {
        "name": "Internal AUX Jack (High Definition Audio Device)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\\4&2ab41b84&0&0001",
        "vendor": "",
        "type": 2,
        "state": 0,
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        "supportedFormat": 4112,
        "defaultFormat": 4096,
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      {
        "name": "Internal AUX Jack (High Definition Audio Device)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\\4&2ab41b84&0&0001",
        "vendor": "",
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      {
        "name": "Digital Audio (S/PDIF) (High Definition Audio Device)",
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        "vendor": "",
        "type": 2,
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      },
      {
        "name": "Headphones (High Definition Audio Device)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\\4&2ab41b84&0&0001",
        "vendor": "",
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        "maxLatency": 0,
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      },
      {
        "name": "NVIDIA Output (NVIDIA High Definition Audio)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_38422619&REV_1001\\5&162c6161&0&0001",
        "vendor": "",
        "type": 2,
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      },
      {
        "name": "Headset Earphone (JBL Charge 3 Hands-Free)",
        "groupId": "",
        "vendor": "",
        "type": 2,
        "state": 0,
        "preferred": 0,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 1,
        "defaultRate": 8000,
        "maxRate": 8000,
        "minRate": 8000,
        "maxLatency": 0,
        "minLatency": 0
      },
      {
        "name": "Hanns.G HH241-0 (NVIDIA High Definition Audio)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_38422619&REV_1001\\5&162c6161&0&0001",
        "vendor": "",
        "type": 2,
        "state": 2,
        "preferred": 0,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 2,
        "defaultRate": 48000,
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        "minRate": 48000,
        "maxLatency": 480,
        "minLatency": 144
      },
      {
        "name": "NVIDIA Output (NVIDIA High Definition Audio)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_38422619&REV_1001\\5&162c6161&0&0001",
        "vendor": "",
        "type": 2,
        "state": 1,
        "preferred": 0,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 0,
        "defaultRate": 0,
        "maxRate": 0,
        "minRate": 0,
        "maxLatency": 0,
        "minLatency": 0
      },
      {
        "name": "STD HDMI TV-4 (NVIDIA High Definition Audio)",
        "groupId": "HDAUDIO\\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_38422619&REV_1001\\5&162c6161&0&0001",
        "vendor": "",
        "type": 2,
        "state": 0,
        "preferred": 0,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 2,
        "defaultRate": 48000,
        "maxRate": 48000,
        "minRate": 48000,
        "maxLatency": 0,
        "minLatency": 0
      }
    ],

Modified by cor-el

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