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Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. crash report 1567196908

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Hi, Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. The Crash report is in a file called InstallTime20190813150448 & the file says number: 1567196908. I there any way to fix this? I have tried to reinstall it several times but the issue persists. Thanks for any help you can provide.

Hi, Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. The Crash report is in a file called InstallTime20190813150448 & the file says number: 1567196908. I there any way to fix this? I have tried to reinstall it several times but the issue persists. Thanks for any help you can provide.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Safari/605.1.15

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WMagicModel
  • Top 25 Contributor
  • Administrator
14 solutions 204 answers

Hi finchton.skateboards,

Sorry to hear you're having issues launching Firefox! You can try launching in Safe Mode if you haven't already.

To do this :

Hold the Shift key and double click on the Firefox Icon. If given the option, click Start in Safe Mode.

See also : Troubleshoot Firefox issues using Safe Mode {link} Firefox keeps crashing at startup {link}

If this isn't possible, there has been issues with another user with a Facebook plugin causing the crash in this thread which has the solution and steps to reporting the crash by contributors : Firefox 63.0.1 crashes during every start / macOS Mojave {link}

Hi finchton.skateboards, Sorry to hear you're having issues launching Firefox! You can try launching in Safe Mode if you haven't already. To do this : Hold the ''Shift key ''and ''double click ''on the'' Firefox Icon''. If given the option, click '''Start in Safe Mode'''. See also : [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] {link} [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox keeps crashing at startup] {link} If this isn't possible, there has been issues with another user with a Facebook plugin causing the crash in this thread which has the solution and steps to reporting the crash by contributors : [https://support.mozilla.org/en-US/questions/1239424 Firefox 63.0.1 crashes during every start / macOS Mojave] {link}
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FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

InstallTime files like InstallTime20190813150448 are log files that are created when you update Firefox. They have nothing to do with crashes.

InstallTime files like InstallTime20190813150448 are log files that are created when you update Firefox. They have nothing to do with crashes.
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Question owner

Thanks for your replies. The issue with obtaining the crash reports is that Firefox won't even launch. When clicking on the app icon nothing happens. In the meantime, I'll try in Safe Mode & will see how it goes.

Thanks for your replies. The issue with obtaining the crash reports is that Firefox won't even launch. When clicking on the app icon nothing happens. In the meantime, I'll try in Safe Mode & will see how it goes.
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Question owner

Just tried in Safe Mode & the problem persists, app won't launch.

Just tried in Safe Mode & the problem persists, app won't launch.
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cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup *https://developer.mozilla.org/en-US/How_to_get_a_stacktrace_for_a_bug_report
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Question owner

OK, I deleted a bunch of Mozilla Preference & cache files + reinstalled the app & it works perfectly now. Thanks for your help.

OK, I deleted a bunch of Mozilla Preference & cache files + reinstalled the app & it works perfectly now. Thanks for your help.
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FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with similar problems.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' as this could help others with similar problems.
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