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Cannot adjust view when opening page

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When I open Firefox, the home page opens very large and I can't scroll up to access any settings. I am including a screenshot of the page as it looks when Firefox opens.

When I open Firefox, the home page opens very large and I can't scroll up to access any settings. I am including a screenshot of the page as it looks when Firefox opens.
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Safari/605.1.15

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Niverton Raphael 0 solutions 1 answers

Did you try to zoom out?

Did you try to zoom out?
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cor-el
  • Top 10 Contributor
  • Moderator
17344 solutions 156777 answers

Try to rename/remove xulstore.json in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to rename/remove xulstore.json in the Firefox profile folder with Firefox closed. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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McCoy
  • Top 10 Contributor
493 solutions 4525 answers

Hello matek15,

Just in case the above doesn't solve the problem :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

privacy.resistFingerprinting and set its value to false

If you had to change the value, then close and restart Firefox.

Also see :

https://www.ghacks.net/2019/04/24/firefox-not-remembering-the-last-window-size-this-may-fix-it/

Hello matek15, Just in case the above doesn't solve the problem : Type in the address bar '''about:config''' and press Enter (promise to be careful, if asked) Type in the search bar and look for the preference : '''privacy.resistFingerprinting''' and set its value to '''false''' If you had to change the value, then close and restart Firefox. Also see : https://www.ghacks.net/2019/04/24/firefox-not-remembering-the-last-window-size-this-may-fix-it/
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Question owner

Thank you for responding, but I still cannot get FireFox to work. When I open it, the page comes up very large as if it is zoomed in very close. I cannot access the menu bar because the page loads at the bottom of the page and I am unable to scroll up to get to the menu bar. This is a new iMac I got last week, but FireFox had been working fine up until yesterday. On a unrelated note, the 5kPlayer on my Mac is now only playing audio, no video. This started about the same time as my FireFox issue. Thank you again, any help is greatly appreciated.

Thank you for responding, but I still cannot get FireFox to work. When I open it, the page comes up very large as if it is zoomed in very close. I cannot access the menu bar because the page loads at the bottom of the page and I am unable to scroll up to get to the menu bar. This is a new iMac I got last week, but FireFox had been working fine up until yesterday. On a unrelated note, the 5kPlayer on my Mac is now only playing audio, no video. This started about the same time as my FireFox issue. Thank you again, any help is greatly appreciated.
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