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Firefox full crash on laptop with forced restart on new profile and on PC, all pinned top sites are gone

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Dakara
Dakara
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When i started my laptop and opened firefox, it crashed and said there was an error of some kind and that i had to force restart it.

I did and it made a new profile but did add all my add-ons back but the customization, pinned top sites etc were all changed. I could not revert it back to my old profile (I have a "old firefox profile" on my desktop).

Then after this on the next day, i opened firefox on my PC, and all pinned top sites were gone as well but never gave any error message or anything and all add-ons and customization was still intact.

Any idea what this is/was?

Side note: The @Google pinned top site is extremely annoying. Every time i remove it, it comes back after a few restarts. Stop doing this.

When i started my laptop and opened firefox, it crashed and said there was an error of some kind and that i had to force restart it. I did and it made a new profile but did add all my add-ons back but the customization, pinned top sites etc were all changed. I could not revert it back to my old profile (I have a "old firefox profile" on my desktop). Then after this on the next day, i opened firefox on my PC, and all pinned top sites were gone as well but never gave any error message or anything and all add-ons and customization was still intact. Any idea what this is/was? Side note: The @Google pinned top site is extremely annoying. Every time i remove it, it comes back after a few restarts. Stop doing this.

All Replies (3)

FredMcD
FredMcD
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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Dakara
Dakara Question owner
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Thank you for your reply.

As mentioned in my first post, i do have an "old firefox data" map on my desktop. I already tried following those websites mentioned but this messed things up even more to a point i am in doubt of just fully uninstalling firefox on my laptop and reinstall it and set everything back up from scratch.

The problems are still: What caused this to prevent it from happening again. And why did all my pinned top sites suddenly disappear on my PC?

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?