Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't recover my firefox account after a long time offline. I know my credentials but system doesn't allow me in!

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

ggolmayo
ggolmayo
more options

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account.

And I know my password, because I always use a Password Manager, so I never forget any login credential.

I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut.

Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account. And I know my password, because I always use a Password Manager, so I never forget any login credential. I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut. Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

All Replies (2)

Shadow110
Shadow110
more options

Hi, if you had themes and are still in use on https://addons.mozilla.org/firefox/ then log in there.

You have logged in now here. We do not have the information your requesting. Volunteer Support knows nothing to help you recover a old account.

FredMcD
FredMcD
more options

I called for more help.