Hi Knightride1,

Could you follow the steps given in this link here ?

Romain

I have tried those numerous times and they are not working. what am I doing wrong and where are my bookmarks? Why were they taken away?

What is the full path to the Firefox profile folder?

Does it by any chance contain a single quote (') in the user name?

You can see this path on the about:profiles page.

There have been issues reported with converting the favicons when the profile path contains this quote.

If that applies then best is to install the Firefox 54.0.1 version.

• https://download-installer.cdn.mozilla.net/pub/firefox/releases/54.0.1/

If that doesn't apply:

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

• https://addons.mozilla.org/firefox/addon/places-maintenance/

See also:

• http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
• https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Cor-el, I tried that and it is still not giving me anything. Why were they taken away?!!!!!!!

You did try what?

Can you give more detail?

Do you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created?

• https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

If you have this "Old Firefox Data" folder on the desktop then check if it has a bookmarkbackups folder with compressed .jsonlz4 backups.

• https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

• keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
• http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Hi Knightrider1, let me give you a little more background on this problem in Firefox 55 before you take any drastic actions.

In the past day or so, someone discovered that if there is an apostrophe in your Windows username or elsewhere in your profile path, then the Firefox 55 parts related to your bookmarks and history do not work correctly. This probably will be fixed in several days, but first, can you check whether you are affected by this problem?

Open the Profile Manager page by typing or pasting about:profiles in the address bar and press Enter

Look for the line "This is the profile in use and it cannot be deleted." and directly below that, the Root Directory line. For example:

C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.default => has no ' characters

C:\Users\John's HP\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.Mary's Settings => has one or more ' characters

If there is an apostrophe anywhere in the path, Firefox 55.0-55.0.1 may not be able to work with your bookmarks and history correctly.

One short term workaround would to downgrade to Firefox 54.0.1, using the link cor-el supplied or from this article: Install an older version of Firefox.