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How do I change my PW when the email never arrives with the link to the PW change?

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I have not accessed my account for a couple of years and now wish to change my password. When I request a link be sent to my current email no links is sent. How may I change the PW if I never get the link to do so?

I have not accessed my account for a couple of years and now wish to change my password. When I request a link be sent to my current email no links is sent. How may I change the PW if I never get the link to do so?

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Are you referring to Firefox Sync? Are you still using the same email address?

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My reference is to my Mozilla Firefox Account. I cannot log in and when I attempt to change my password the system does not send me the link I need to change the password.

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Assuming you are still using the same email address...Have you checked your junk/spam folder for the message?