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I can't open PDF forms. I tried safe mode and disabled all add ons. What do I do?

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by chas99

chas99
chas99
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When I try to open a PDF printable form I get a box on the screen. "Adobe Acrobat DC; Acro RD32.exe - Application Error". inside the box is " The instruction at 0x6c77525c referenced memory at 0x00000000. The memory could not be read. Click ok to terminate the program." That is the only choice. I was able to load and print the form with Internet Explorer. I went to safe mode and disabled all add ons. No difference.

When I try to open a PDF printable form I get a box on the screen. "Adobe Acrobat DC; Acro RD32.exe - Application Error". inside the box is " The instruction at 0x6c77525c referenced memory at 0x00000000. The memory could not be read. Click ok to terminate the program." That is the only choice. I was able to load and print the form with Internet Explorer. I went to safe mode and disabled all add ons. No difference.

Chosen solution

You can try to save the file to the hard drive and open the PDF file in Adobe Acrobat.

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All Replies (4)

innu
innu
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This error is usually caused by the Adobe Acrobat Reader problem. Try changing your default PDF viewer to another program and check is the issue persists.

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

You can try to save the file to the hard drive and open the PDF file in Adobe Acrobat.

chas99
chas99 Question owner
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I have already tried both suggestions. It worked fine with Internet Explorer. I saved it a could open it with I E but not Firefox. the problem is Firefox. I have not chosen a solution. The question on the side of the response asked if the suggestion worked and I tried to type NO but it took that as chosen solution.

Modified by chas99

chas99
chas99 Question owner
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innu said

This error is usually caused by the Adobe Acrobat Reader problem. Try changing your default PDF viewer to another program and check is the issue persists.

Its not the reader works fine with Internet Explorer, its Firefox