Firefox does not respond to the login on a web site
https://security.brighthouse.com/sp/login.jsp https://hallmark.empower-retirement.com/participant/#/login?accu=Hallmark
When attempting to login on the above two web sites, using correct information, the login fails with no error message. Firefox stays functional without changing the page. The login attempt is visible based on a rotating circle. When the circle stops spinning its a non event. Both IE, Microsoft Edge edge work. Have not tried Google. Is this a coding issue or an add on issue? Please advise, thank you, Sami
Chosen solution
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Starting The Computer In Safe Mode;
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All Replies (5)
Chosen Solution
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Yes, it worked. Do I need to start firefox in the safe mode each time or will firefox always start in safe mode until changed? Also, if I may inquire, why is it necessary to be in safe mode when I know the site is safe? Thank you
Modified by smjlinc
Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.
It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
All set. Thank you.
Glad to help. Safe Surfing.