Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't login to Paypal using Firefox on my Mac.

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

fredfifty1
fredfifty1
more options

I can't login to my Paypal account with FIrefox 47.0.1 on my Mac or make purchases with Paypal. I can do it fine using Safari. I've cleared history, cookies, site info and still no joy.

I can't login to my Paypal account with FIrefox 47.0.1 on my Mac or make purchases with Paypal. I can do it fine using Safari. I've cleared history, cookies, site info and still no joy.

All Replies (1)

FredMcD
FredMcD
more options

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.