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I had Firefox but lost it. I can't seem to get it back What can I do?

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

lkelley5846
lkelley5846
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I got the dialog box asking if I wanted Firefox to make changes to my computer. I clicked yes. At that point my computer locked up and I had to shut it off. When I restarted it and tried to log in to Firefox, it was gone, although the icon was still there. I tried to reinstall Firefox but without luck. Lee

I got the dialog box asking if I wanted Firefox to make changes to my computer. I clicked yes. At that point my computer locked up and I had to shut it off. When I restarted it and tried to log in to Firefox, it was gone, although the icon was still there. I tried to reinstall Firefox but without luck. Lee

Chosen solution

Did you get your Firefox from Mozilla.org ? What is your computer system?

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

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FredMcD
FredMcD
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Chosen Solution

Did you get your Firefox from Mozilla.org ? What is your computer system?

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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A possible cause of this message is that Firefox is set to run as Administrator.

Check that Firefox isn't set to run as Administrator.

Right-click the Firefox desktop shortcut and choose "Properties". Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder.