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Firefox persistently crashes after 30 mins of using. Firefox is getting worse...

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Hello,

I would like to know why is it that Firefox peristently crashing every 30 mins of use or 1 hour of use (if I leave it alone for a hour). I have removed firefox and install it fresh from scratch, start new profile without add on, and so on. I even remove nvidea software and downgrade my nvidea graphic card and so on. None of those are working or workable solution. Not even disable/enable hardware acceleration make any difference!

I find it very insulting that Mozilla asks for money or donation when it can't solve out its messy firefox browser? IE is getting better and more stable and that is shocking.

HEre's crash report.

AdapterDeviceID: 0x1380 AdapterDriverVersion: 10.18.13.5362 AdapterSubsysID: 31021462 AdapterVendorID: 0x10de Add-ons: %7Bac2cfa60-bc96-11e0-962b-0800200c9a66%7D:4.4,readable%40evernote.com:10.2.1.7.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.2,uBlock0%40raymondhill.net:1.3.2,firefox%40ghostery.com:5.4.9,jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E%40jetpack:0.4.9,jid1-4ogjq7MUzAiCOw%40jetpack:0.5.8 AvailablePageFile: 28316250112 AvailablePhysicalMemory: 12200386560 AvailableVirtualMemory: 2645123072 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 47906816 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1452380416 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1439693813 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1380, AdapterSubsysID: 31021462, AdapterDriverVersion: 10.18.13.5362

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 15192 StartupTime: 1452365392 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16338,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-GB"},"hdd":{"profile":{"model":"WDC WD10EZEX-00BN5A0","revision":"01.0"},"binary":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"},"system":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 750 Ti","vendorID":"0x10de","deviceID":"0x1380","subsysID":"31021462","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5362","driverDate":"7-22-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.formfill.enable":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","general.smoothScroll":false,"gfx.direct2d.disabled":true,"layers.acceleration.disabled":true,"layers.prefer-d3d9":true,"privacy.donottrackheader.enabled":true}},"profile":{"creationDate":16636},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"firefox@ghostery.com":{"blocklisted":false,"description":"Enjoy a faster, safer and cleaner browsing experience.","name":"Ghostery","userDisabled":false,"appDisabled":false,"version":"5.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack":{"blocklisted":false,"description":"Fix the web. Gets rid of a site's cookies and LocalStorage as soon as you close its tabs. Protects against trackers and zombie-cookies. Trustworthy services can be whitelisted.","name":"Self-Destructing Cookies","userDisabled":false,"appDisabled":false,"version":"0.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16795},"{ac2cfa60-bc96-11e0-962b-0800200c9a66}":{"blocklisted":false,"description":"Buttons for managing cookies, cookie permissions, and site cookie exceptions.","name":"Cookie Controller","userDisabled":false,"appDisabled":false,"version":"4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16795,"updateDay":16795},"readable@evernote.com":{"blocklisted":false,"description":"Clearly makes blog posts, articles and webpages clean and easy to read. Save them to Evernote to read anywhere.","name":"Clearly","userDisabled":false,"appDisabled":false,"version":"10.2.1.7.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16801,"updateDay":16801},"jid1-4ogjq7MUzAiCOw@jetpack":{"blocklisted":false,"description":"Provides user with tab related stats/data","name":"Tab Data","userDisabled":false,"appDisabled":false,"version":"0.5.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16633,"updateDay":16663},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"","version":"3.0.72.0","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-3.0.72"],"updateDay":15806},{"name":"","version":"3.0.72.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15806},{"name":"Foxit Reader Plugin for Mozilla","version":"2.2.3.402","description":"Foxit Reader Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf"],"updateDay":15797}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":true,"applyBackgroundUpdates":0}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34260750336 TotalPhysicalMemory: 17131323392 TotalVirtualMemory: 4294836224 URL: http://bato.to/reader#87a9f39b7c1e6728_2 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

All Replies (6)

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I would appreciate it a lot if anyone can actually tell me to fix firefox properly instead of using copy and paste answers that are so common (like "start with new profile or start firefox in safe mode - let's be serious - those are not making difference at all).

Thanks for the advice/troubleshotting this unreliable firefox.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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Thanks for the reply.

Here are 2 recent crash reports today:

1.) bp-64ea0834-ed01-488f-ba8e-b951f2160109

2.) bp-f56c4dbc-557d-4c08-9f65-693d42160109

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I have a similar prob., just in the last few weeks FF has crashing, dropping downloads (much more than ever) it doesnt seem to matter how many; 1 or 20, it will freeze up, sometimes being partially functional (I can switch windows if more than 1) it will LOOK like its working, until I watch for a minute and see download rate or amount is not changing, sooner or later it crashes even if I do nothing.

I hoped the latest Ver. would help... S.O.L. (no)

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Im @ 45.0.2 now, the 45.0.1 update May(?) be when the prob started.

pretty secure when it spends more time offline  ;-)


Report ID Submitted bp-a2e89301-a237-4bfb-ac5e-083172160416 33 minutes ago bp-d01ff615-a160-4bae-ad29-993132160416 1 hour ago bp-9e1f676e-9cab-4f87-ba35-b84b72160416 5 hours ago bp-04e81542-3e25-449c-8b70-f77522160415 8 hours ago bp-0b8efcbe-f8e8-4470-9e0f-eb5f32160415 11 hours ago bp-c74f4e25-0f7d-4c1c-8ad0-b08562160415 12 hours ago bp-4d53bd6a-578b-44b3-86ad-5678f2160415 1 day ago bp-acb24358-00af-441c-8e24-f7a052160415 1 day ago bp-2ced7063-da0f-409f-82d0-7bf902160415 1 day ago bp-ef9bbf91-30b9-4cf4-9245-33ac02160415 1 day ago bp-1f8ec6dd-7e11-44ac-9e13-2b88f2160415 1 day ago bp-ce178760-6699-442b-a2b5-75da52160414 2 days ago bp-490203ca-ae54-4417-8c7a-4bfb92160414 2 days ago bp-3aa2178b-3b8d-4246-a870-675a82160414 2 days ago bp-3f5ee617-88d1-4624-8251-23e022160414 2 days ago bp-151e8f1c-abf6-4ced-9f10-e27a42160414 2 days ago bp-ce0867f2-f2b2-4af9-8947-d68942160413 2 days ago

All Crash Reports (including 13 pending crashes in the given time range)

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Back from Another crash - no downloads, left room for ~10 min, "we're sorry....." its getting Really old.