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firefox hangs on website but other browsers don't

scooter60624
scooter60624
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The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Internet Explorer. I tried refreshing Firefox, tried clearing the cache and cookies and tried unchecking the "use hardware acceleration when available," but none of these helped. What can I try next to troubleshoot this? I am running Windows Vista and Firefox 41.0.

The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Internet Explorer. I tried refreshing Firefox, tried clearing the cache and cookies and tried unchecking the "use hardware acceleration when available," but none of these helped. What can I try next to troubleshoot this? I am running Windows Vista and Firefox 41.0.

All Replies (2)

Mark Schmidt
Mark Schmidt
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What is the particular website? We've identified an issue with Adobe Flash Player 19 that may be causing this. I see that you have Adobe Flash Player 19 installed.

If you provide the site and we can reproduce the issue, we may be able to help Adobe fix this quicker.

Thanks!

scooter60624
scooter60624 Question owner
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Thank you very much for the reply. It actually went beyond one website and started happening on many, including nationalreview.com and salon.com. I think I found the problem. I went into my Add-ons Manager and started testing my different plug-ins and found that the Shockwave Flash plugiin seemed to be the problem. I have deactivated that plugin, and now everything seems to work fine again. But when I checked my plugins for updates, it tells me my current plugin (Shockwave Flash 19.0.0.185) is up to date. Will I need that plugin? So far I have not noticed any problems since I deactivated it.