Firefox keeps crashing
My Firefox just crashed 5 times in less than 10 minutes. Can we please get this figured out. I like Firefox, in fact I use it exclusively but if it can not remain a dependable browser than i will have no choice but to change to a different one.
All Replies (2)
If you can't stay in Firefox, which is what I gather from the crashing, proceed to uninstall it, and reinstall it from Mozilla.org.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.