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I can't sign in because new password is not accepted

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

martisto
martisto
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Because my password was not accepted i have offered a new password which was accepted, then rejected when I try to sign in

Because my password was not accepted i have offered a new password which was accepted, then rejected when I try to sign in

All Replies (2)

guigs
guigs
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"