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firefox shows a white page with "connecting" noted up top?

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by amram

amram
amram
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when launching firefox on my pc, the menu bar, etc. will appear, however the screen remains white, while a tab showing "connecting" continues to oscilate. I have tried to "reset firefox" under Troubleshooting mode and have tried launching is safe mode, both suggestions found in the support sites. When doing this firefox closes down and when I try and open it up again, it gives me the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window," which takes me back to square one.

when launching firefox on my pc, the menu bar, etc. will appear, however the screen remains white, while a tab showing "connecting" continues to oscilate. I have tried to "reset firefox" under Troubleshooting mode and have tried launching is safe mode, both suggestions found in the support sites. When doing this firefox closes down and when I try and open it up again, it gives me the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window," which takes me back to square one.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

amram
amram Question owner
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amram said

when launching firefox on my pc, the menu bar, etc. will appear, however the screen remains white, while a tab showing "connecting" continues to oscilate. I have tried to "reset firefox" under Troubleshooting mode and have tried launching is safe mode, both suggestions found in the support sites. When doing this firefox closes down and when I try and open it up again, it gives me the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window," which takes me back to square one.

Unfortunately, these suggestions did not work out.