შეკითხვების ჩვენება ამ საკითხზე:
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Duplicate folders cannot be deleted

I installed Thunderbird on my new laptop, then imported the profile from my old laptop The main screen has, under "Inbox", folders for Drafts, Sent, Trash, Archive and Sp… (ვრცლად)

I installed Thunderbird on my new laptop, then imported the profile from my old laptop

The main screen has, under "Inbox", folders for Drafts, Sent, Trash, Archive and Spam, which are being used by the program

Folders for Drafts, Sent and Trash also appear under "Local Folders" (along with Outbox) and these aren't being used by the program.

How do I get rid of these duplicate folders? "Spam" had a delete option, so that was easy, but the others don't.

I tried the two suggestions for a previous "Duplicates" question but they didn't resolve things.

Thank you

გადაწვეტილი 15 3

Can't access Thunderbird I just downloaded to new desktop

I have a previous Thunderbird account, which resides on another computer. On my current Desktop, I downloaded Thunderbird, went to open and it says "Your Thunderbird prof… (ვრცლად)

I have a previous Thunderbird account, which resides on another computer. On my current Desktop, I downloaded Thunderbird, went to open and it says "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I went this route because my original Thunderbird has many customized Files to which I put emails into. I can't figure out how to recreate that profile as your instructions are quite impossible to follow. Remember, most of your users are like me, a bit under the standard as far as programming skills. So, how do I get either: my original profile to be imported to my new computer, or, better, just open my new Thunderbird so I can use a different, newer set of email addresses? This is my preference. Please advise.

ღია 1

If I create a new profile do I still have access to messages, schedules, etc. that existed under the previous profile?

I'm getting frequent popup messages from McAfee, my email threat detector, that they've detected and stopped a threat, but none is identified. McAfee's chatbot wants me t… (ვრცლად)

I'm getting frequent popup messages from McAfee, my email threat detector, that they've detected and stopped a threat, but none is identified. McAfee's chatbot wants me to create a new profile and add my email accounts to that profile. Will I lose access to all my currently saved email messages and calendar information?

ღია 3

Cannot copy Thunderbird folder to new installation

I have followed the instructions that several people give to transfer my existing Thunderbird installation to a new computer where I have just installed Thunderbird. That… (ვრცლად)

I have followed the instructions that several people give to transfer my existing Thunderbird installation to a new computer where I have just installed Thunderbird. That is I copied the Thunderbird folder and put it in the Roaming folded found in %appdata%. Both computers are on Windows 11. When I open the new Thunderbird, it does not recognise it. Furthermore, in Help>Troubleshooting information>Profile folder when I click to open the folder, it looks for a folder that is not in my previous Thunderbird installation: qr19mupe.default-release instead of the one that came with my imported Thunderbird folder. Has this happened to anybody and found the solution? Can anybody help please?

ღია 20

Total loss of emails/profile after windows update and thunderbird update

My Thunderbird was working fine today, all messages received, could send/receive email and all parts of my profile that I had set up (ie custom archive folders) were pres… (ვრცლად)

My Thunderbird was working fine today, all messages received, could send/receive email and all parts of my profile that I had set up (ie custom archive folders) were present and had emails.. I did a Windows update and when I reopened Thunderbird there was a pop up prompting me to login to my yahoo email. I did so and now everything is gone, all folders are empty - no emails and none of the unique folders I had created. The only thing that I can tell is still present is my address book. I am also unable to send or receive emails. When I try to send an email (to myself or anyone else) I get a pop-up "The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings." I checked and the email listed is correct, the one I have been using my entire life. I also checked my Server Settings and they appear to be correct. (I have a cox.net email address which I transitioned to yahoo several years ago as instructed by Cox, as Cox no longer supports email - everything has been working perfectly until today) I also see there was a Thunderbird update done at 5:53PM today which would have been the same time I did the windows update (Thunderbird 153.0.3esr). I sent an email to myself from my yahoo website email and it never arrived in my Thunderbird Inbox but it DOES show in my Thunderbird "Sent" folder. I do have a Thunderbird backup ZIP file but unfortunately it is about a year old so obviously won't have some stuff I would not like to lose. Thoughts?????

ღია 7

Moved profile isn't working

Hello I use Thunderbird for many years, I have a profile weighing 3,6 GB now… I already moved this profile on my old computer, from default location to a data disk. Now I… (ვრცლად)

Hello

I use Thunderbird for many years, I have a profile weighing 3,6 GB now… I already moved this profile on my old computer, from default location to a data disk. Now I needed to move it to a new computer, so I moved it to my Dropbox (with local storage on both), to conveniently access it from the new machine, and to have some kind of backup (with a real backup, more occasional, of course). I don't plan to launch Thunderbird from both computers, so there should be no conflict.

I installed a fresh new download of Thunderbird (152), which I just upgraded to 153. The new computer runs Windows 11 Professional (build 26200.8875), has 32 GB of memory and a large amount of free disk space.

My profile.ini file currently looks like: ``` [Install734AE0B000379192] Default=C:\Dropbox\Applications\Thunderbird\0q9jw2nn.default Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/ncc2rvps.default

[Profile0] Name=default-release IsRelative=0 Path=Profiles/30jrlwud.default-release

[General] StartWithLastProfile=0 Version=2

[Profile2] Name=PhiLho IsRelative=0 Path=C:\Dropbox\Applications\Thunderbird\0q9jw2nn.default Default=1 ``` Profile 0 and 1 were created at installation time. I added the Profile2 and I set StartWithLastProfile to 0 to ensure the profile manager sees the profile.

When I start Thunderbird, after choosing the PhiLho profile, I end up with an empty window: no accounts, no messages, no folders, etc. I see no relevant error in the developer console, or the logs. What I am missing?

გადაწვეტილი 9 20

How to create a simple backup of the entire Thunderbird folder?

I'm asking this question so I can post some helpful information for people wanting to create a backup of their profile. If you are using Windows OS and you got your downl… (ვრცლად)

I'm asking this question so I can post some helpful information for people wanting to create a backup of their profile.

If you are using Windows OS and you got your download from the official website: https://www.thunderbird.net/en-US/thunderbird/all/

How do you locate the correct folder to backup? The backup must contain everything, profiles, mail accounts, emails, address books, calendar, preferences - the lot. The backup can be used to transfer between computers.

გადაწვეტილი 7 89

My current Thunderbird profile has been created dirctly in ...AppData\Roaming\Thunderbird.

My current Thunderbird profile has been created dirctly in ...AppData\Roaming\Thunderbird. <Profiles> does exist but not contain any recent files or data. How do I… (ვრცლად)

My current Thunderbird profile has been created dirctly in ...AppData\Roaming\Thunderbird. <Profiles> does exist but not contain any recent files or data. How do I restore a proper data structure without losing any emails, settings or other data?

The screenshot shows the present structure

გადაწვეტილი 12 10

Restoring Thunderbird after Windows Reinstall

My Windows 11 was recently reinstalled to factory settings, which uninstalled Thunderbird but saved my mobx files. I used Thunderbird exclusively to view older emails tha… (ვრცლად)

My Windows 11 was recently reinstalled to factory settings, which uninstalled Thunderbird but saved my mobx files. I used Thunderbird exclusively to view older emails that are stored on my PC as mobx files. I do not use Thunderbird as an active email client. I reinstalled Thunderbird, but have been unable to get it to find my mobx files that are stored together in a folder.

გადაწვეტილი 6

Lost my accounts in Mozilla Thunderbird

I have been using Mozilla Thunderbird for many years without any issues. A few minutes ago, I used Thunderbird as usual and then closed it. When I tried to open it again,… (ვრცლად)

I have been using Mozilla Thunderbird for many years without any issues.

A few minutes ago, I used Thunderbird as usual and then closed it. When I tried to open it again, it would not respond. I restarted my Windows 11 laptop, but after rebooting, Thunderbird opened as if it were a fresh installation. None of my email accounts, settings, or data are there.

I signed in to one of my email accounts, hoping Thunderbird would automatically recover my previous accounts and settings, but nothing happened.

I am using Windows 11 and Thunderbird version 140.13.0 (64-bit).

Could you please help me recover my existing Thunderbird profile, email accounts, and data? I would greatly appreciate your assistance.

Thank you.

ღია 2 10

New Computer - TB won't Open Old Profile

My old laptop died, and just reinstalled TB on new laptop. I have the SSD with old profile, and added profile to the new Profiles folder. Thought it would be as simple … (ვრცლად)

My old laptop died, and just reinstalled TB on new laptop. I have the SSD with old profile, and added profile to the new Profiles folder. Thought it would be as simple as editing the Profile.ini to specify the old profile, but that hasn't worked. Need help.

Dennis

გადაწვეტილი 1

Links in email open in browser without my settings

Win 11, v.153.0 Firefox (default), v.153.0 T'bird. Lately, when there's a link in an email and I click on the link, it takes me to a Firefox browser that's not my normal… (ვრცლად)

Win 11, v.153.0 Firefox (default), v.153.0 T'bird.

Lately, when there's a link in an email and I click on the link, it takes me to a Firefox browser that's not my normal one - this new one doesn't have my settings, saved passwords, or home screen default, etc.

What happened and how can I fix it? Or must I wait for another update? (It just now updated to 153.0 and the problem still exists)

It is quite annoying.

Thanks.

გადაწვეტილი 5

Mail not receiving

Good morning, I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance. I was using Thunderbird without any issues before, but now a… (ვრცლად)

Good morning,

I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance.

I was using Thunderbird without any issues before, but now all my old emails have disappeared. I can still receive new messages, but I’m unable to send emails like I used to. I also can’t recover or view any of my previous emails.

It seems like something may have reset or become corrupted, and I’m not sure how to restore my old messages or fix the sending issue.

Could you please help me get Thunderbird working properly again and recover my old emails if possible?

Thank you for your support.

Dee

ღია 1 40

I do not use (need) the Today Pane. How do I remove it?

As explained in the subject line - title, I do NOT need nor use the Today Pane. It use taking up needed space for the down arrow & popping up distracting me. How do I… (ვრცლად)

As explained in the subject line - title, I do NOT need nor use the Today Pane.

It use taking up needed space for the down arrow & popping up distracting me.

How do I eliminate it? I will even, if necessary edit Thunderbird to get rid of it.

'AND bold text' somehow, a new version of Thunderbird was created - downloaded and all my passwords AND bookmarks are gone. I looked for the profile, but it's new so does not contain passwords NOR bookmarks.

THANKS! Remain WELL & be SAFE!

Robin

ღია 2 10

Dynamic backup

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler witho… (ვრცლად)

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler without closing Thunderbird down?

ღია 5 30

Too much disk space used by Thunderbird

Hi, I have been running low on hard disk space due to the bloated Windows 11. I have been trying to clean up Thunderbird by deleting a bunch of saved emails and compactin… (ვრცლად)

Hi, I have been running low on hard disk space due to the bloated Windows 11. I have been trying to clean up Thunderbird by deleting a bunch of saved emails and compacting, but the size of my profile folder is still about 3.5 GB. I looked at all of the subfolders under my profile and found a bunch of what I think is dead storage.

Under the MAIL folder there are 4 folders for what looks like my current Local Folders and 3 older local folders. Under the IMAPMAIL folder there are 4 folders for what looks like my 2 current email addresses and 2 older unused email addresses.

I looked under the account settings for the Local Folders and the 2 email addresses and have identified the 3 out of the 8 folders that are still being used.

So my question is, is it safe to just delete these apparently unused folders?

ღია 8 30

Updating to Thunderbird 152.0.1 I clicked the "new profile" button by mistake

7-1-26: Problem when I updated/downloaded Thunderbird 152.0.1. When I try to open, a dialog box asks if I want to create a new profile. By mistake I clicked the "new prof… (ვრცლად)

7-1-26: Problem when I updated/downloaded Thunderbird 152.0.1. When I try to open, a dialog box asks if I want to create a new profile. By mistake I clicked the "new profile button" but didn't create a new profile since I want to use my previous profile just as with past upgrades. However, I couldn't move past that screen so I closed Thunderbird. Then when I try to re-open Thunderbird, I get that same dialog box and can't move forward. What can I do? Your assistance is truly appreciated, Rick

გადაწვეტილი 2 40

Need help using Thunderbird Portable with flash drive email

First, I have very limited understanding of software. I need very simple explanations. Here's my issue. I use Thunderbird on my desktop computer. I have used the Import… (ვრცლად)

First, I have very limited understanding of software. I need very simple explanations.

Here's my issue. I use Thunderbird on my desktop computer. I have used the Import/Export > Options > Backup Scheduling function to backup my Thunderbird email to my USB/flash drive. I have labelled the backup folder on my flash drive "Thunderbird email backup." That folder contains numerous subfolders including: 1) calendar-data 2) chrome_debugger_profile 3) crashes 4) datareporting 5) extensions 6) ExternalMailFolders 7) Mail 8) minidumps 9) saved-telemetry-pings 10) scheduled-notifications 11) settings 12) shader-cache 13) storage.

Again, these are the subfolders created/named by the Thunderbird Import/Export backup. I HAVE NO IDEA WHAT THESE FOLDERS MEAN.

Here's what I want - it's actually very simple. I want to be able to see (read) my backed up email on my flash drive without using the Thunderbird installed on my computer. I want complete interaction with the backed up email without my desktop Thunderbird - or my online email account - being involved at all.

My understanding is that Thunderbird Portable is supposed to be able to allow me to do that. I downloaded Thunderbird Portable (from https://portableapps.com) to my flash drive but when I tried to access it the first thing it did was try to force me to put in my online account (POP?) information.

I don't want to do that. I just want to open Thunderbird Portable on the flash drive and have it realize that all of my backed up Thunderbird email information is right there in the same flash drive. I want it to just access and use what's right there.

I was really hoping that Thunderbird Portable would simply ask me where to look - in a very user-friendly way! - and I could tell it to go to my "Thunderbird email backup" folder on my flash drive (WHERE ALL MY THUNDERBIRD INFO IS!) and it would simply do just that and provide me with complete Thunderbird service for the backed up email.

Am I missing something? Can someone give me a VERY SIMPLE walk through to do what I would think should be a very simple thing? Thank you. Chris (6/29/26)

PS - I've read the Mozilla Support ARTICLE: Thunderbird Portable (Mozilla Thunderbird, Portable Edition) and other portable apps as alternatives (https://support.mozilla.org/en-US/questions/1285834) and it alludes in general terms to exactly what I want to do but it does not give any step-wise instructions.

ღია 5 30