You are right. Sync's reset password feature is broken at the moment.

I found a bug where the issue is being tracked and as soon as a fix is posted there I'll update this post. It looks like the server that sends the emails is offline or having some other sort of technical issue. I can't say for sure b/c I don't work for Mozilla.

Anyway, even the Mozilla employees themselves are unable to get their password reset emails. So take comfort in knowing that you aren't the only one with this problem. :) As far as how soon you can expect a fix? I didn't see any timetable for that. I'll let you know if that changes.

Thanks for the Reply.

vote on this bug, in order to see if we can push to get a fix asap https://bugzilla.mozilla.org/show_bug.cgi?id=793929

Update: I've heard from the Mozilla developers that a fix for the broken Sync password reset was finished last night. It should be working now.

Let us know if you still can not reset the password so we can let them know.

Is not working yet. the defect related to this in bugzilla is still with status = NEW. and a screenshot of the last comment in that bug is attached to this comment.

https://bugzilla.mozilla.org/show_bug.cgi?id=793929

It is still not working