Mozilla VPN says "No Signal" but my MacBookAir wifi is connected; what's going on?

Is this with the subscription based "Mozilla VPN" app https://www.mozilla.org/products/vpn/ or are you referring to the new built-in VPN in Firefox 149.0 or later being rolled out in U.S., France, Germany and U.K. to start

https://support.mozilla.org/en-US/kb/built-in-vpn

If you are referring to "Mozilla VPN" app, then you can get direct ticket support at https://support.mozilla.org/en-US/questions/new/mozilla-vpn

No, didn't help but thanks for reaching out.

Hi,

Could you please clarify what exactly didn't help? Also, could you please answer James' question above?