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Truekey doesn't work in Firefox

  • 2 პასუხი
  • 0 მომხმარებელი წააწყდა მსგავს სიძნელეს
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  • ბოლოს გამოეხმაურა jscher2000 - Support Volunteer

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

ყველა პასუხი (2)

That is a TrueKey support to resolve their addon installation issue.

martier2012 said

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

Hi, did you install from https://www.truekey.com/ -- I did that, and the first thing that happened was a new tab opened saying:

You're not protected Turn on personal data collection so we can help keep you safe from threats while browsing the web. Otherwise, you'll need to uninstall McAfee® True Key.

That's annoying. So I approved that. Now the toolbar button has OFF at the bottom.

When I click that button, a new tab opens with a moz-extension:// address showing a sign-in page where I would need to create a new profile to continue. Are you getting this page?

I stopped there since I'm not looking to create an account.